Deputy General Manager

Regal Theatres • Jensen Beach, FL

2d

About The Position

The Deputy General Manager helps oversee the daily operation of a Regal theatre, ensuring compliance with company policies, brand standards, applicable laws, food safety requirements, and health regulations. The role supervises employees and supports hiring, training, coaching, scheduling, performance management, and other staffing activities. It oversees theatre, kitchen, bar, projection, and facility operations; maintains safety and sanitation standards; manages inventory and supplies; controls labor and operating costs; and helps ensure guests receive a high-quality experience. The position also includes food preparation and service duties, guest relations, financial reconciliation, and completion of operational records and inspections.

The role requires a degree in Business or equivalent, two years of management or supervisory experience in a restaurant or VIP/luxury theatre concept, and experience in a high-volume hospitality environment. The employee must complete applicable alcohol training and certification, Regal Responsible Beverage Server training, and relevant food safety certifications. The position involves frequent standing and walking, occasional climbing, balancing, kneeling, crouching, or crawling, and regularly lifting up to 60 pounds. The work environment has a moderate noise level that may increase at times.

Requirements

• Degree in Business or equivalent.
• Two years of management or supervisory experience in a restaurant or VIP/luxury theatre concept.
• Experience in a high-volume hospitality environment.
• Complete legally required state or local alcohol training and obtain required certification; complete Regal Responsible Beverage Server training through Regal Online University.
• Complete or be in the process of completing the management certification program.
• Obtain a food handlers card where applicable and ServSafe Food Manager Certification.
• Good public speaking skills and effective oral and written communication with employees, vendors, and corporate staff.
• Effective listening, clear and direct responses, and ability to explain information to others.
• Ability to perform calculations accurately and identify and correct errors.
• Ability to identify problems, gather and evaluate relevant information, consider alternatives, reach evidence-based conclusions, and implement solutions.
• Ability to take initiative, work with minimal supervision, and perform under pressure or opposition.
• Proven experience with PC platforms and basic office programs, including email, word processing, and spreadsheets.
• Ability to operate copiers and other office equipment, use filing systems, maintain attention to detail, and use tools and equipment with dexterity.
• Ability to interact effectively with customers, the public, and coworkers and demonstrate sensitivity to others.
• Ability to establish goals, manage time, set priorities, model professionalism, and develop leadership traits in subordinate employees.
• Must be of legal age to sell and/or serve alcohol under applicable state or local laws.
• Ability to perform the essential job duties with or without reasonable accommodation, including regularly lifting up to 60 pounds.

Responsibilities

• Uphold and administer Regal policies, brand standards, the Regal Operations Manual, and corporate directives.
• Ensure regular and consistent attendance and comply with applicable alcohol service age requirements.
• Follow cash management procedures and reconcile, count, and deposit daily receipts, including cash, cards, coupons, gift cards, checks, and other forms of payment.
• Monitor employee and guest safety, loss prevention, food and alcohol handling, emergency situations, and the reporting and investigation of accidents.
• Comply with food safety laws, protocols, standards, and Health Department rules; maintain required kitchen logs and complete daily theatre inspections and corrective actions.
• Hire, train, develop, mentor, supervise, counsel, schedule, and manage employees, including termination after conferring with the Human Resources Manager.
• Train staff in roles such as server, box office, food runner, bartender, and kitchen positions, and cross-train as needed.
• Maintain required alcohol certifications and training and administer required paperwork and company policies.
• Maintain projection and sound technology, including booth systems, maintenance, programming, and TMS operation.
• Keep theatre facilities clean and maintained to Regal standards, including the kitchen, bar, theatre interior, building, and grounds where applicable.
• Direct kitchen and bar maintenance and sanitation; ensure proper equipment use; perform minor repairs and arrange qualified personnel for larger repairs.
• Control operating costs, including payroll, cost of goods, and supplies, and maintain accurate inventory of food, beverage, janitorial, and projection supplies.
• Order supplies, food, alcohol, and ingredients based on demand; control shortages and spoilage and investigate inventory discrepancies.
• Create staff schedules that meet demand while controlling labor costs.
• Ensure food and beverages are prepared and served according to Regal recipes, portioning, cooking, and serving standards.
• Manage guest relations, respond to questions and complaints, and take appropriate action to resolve dissatisfaction and encourage repeat visits.
• Support marketing and promotions for film engagements, schedule movie show times efficiently, and ensure show times are delivered promptly to appropriate channels.
• Measure and assemble ingredients, expedite food, collaborate with managers and cooks, store food at appropriate temperatures, rotate stock, and restock the kitchen.
• Keep food preparation areas clean and sanitized, maintain a clean-as-you-go approach, and follow dress code and personal hygiene requirements.
• Handle lost and found items according to Regal policy and comply with federal and state break and meal-period laws.
• Complete or be in the process of completing the management certification program; obtain a food handlers card where applicable and ServSafe Food Manager Certification.
• Read and understand the Regal Operations Manual and required training materials, including materials covering sexual harassment and discrimination.
• Supervise employees in accordance with company policies and applicable laws, including interviewing, assigning and directing work, appraising performance, rewarding and disciplining employees, addressing complaints, and resolving problems.

Benefits

• Medical and prescription coverage, with company contributions toward the cost.
• Life insurance and disability insurance at no charge.
• Dental, vision, and supplemental life insurance options for employees and dependents.
• Accident, critical illness, and hospital indemnity insurance.
• Vacation time and sick leave.
• Free movie passes and discounted concessions at Regal locations.
• 401(k) retirement plan with a company match for eligible team members age 21 or older who have completed six months of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager