Floating General Manager D10

FiveStar Careers•Paducah, KY

14d

About The Position

Floating General Managers oversee store operations when a permanent General Manager is absent or partner with a General Manager to support store operations. Their responsibilities span accounting, marketing, customer service, human resources, and food service. They manage, assist, and direct store team members in accordance with company policies and procedures. The role requires hands-on participation in daily operations and travel to various FiveStar locations as assigned.

Requirements

High school diploma, GED, or equivalent experience.
At least 1 year of retail management experience or equivalent educational background.
Valid driver’s license.
Must be at least 18 years old.
Professional appearance and positive attitude.
Team player who is customer-focused, honest, hardworking, and has excellent attendance.
Basic computer skills.
Ability to work different shifts, including a.m., p.m., and overnight shifts, as well as weekends and holidays.
Ability to travel to various FiveStar locations as assigned, typically for day travel only.
Ability to perform daily standing, pushing, pulling, reaching, bending, squatting, climbing, and walking.
Ability to lift up to 55 pounds.
Ability to work in cold indoor environments of 35 degrees or less, perform food-service preparation, and work in varying seasonal weather conditions.

Responsibilities

Handle customer service, management, and food service responsibilities through hands-on participation in daily operations.
Partner with the FiveStar team to provide customer service in accordance with company policies and procedures.
Ensure store team members receive timely and thorough training.
Address store-level issues effectively to support long-term resolution.
Educate store team members about policies and communications and follow up on their implementation.
Manage merchandising and inventory levels, including displays, pricing, promotional signage, and out-of-stock items.
Practice and promote the FiveStar treatment, including creating a friendly atmosphere, meeting customer needs, and suggestive selling.
Ensure inventory control methods are in place, equipment is in good condition, staffing is adequate, labor budgets are followed, accounting and paperwork are completed on time, and safety and robbery-prevention guidelines are followed.
Oversee food operations, including food-service area appearance, food quality, tracking, promotions, signage, and compliance with food-service guidelines.
Review profit and loss statements and implement changes to improve store performance.