Floating General Manager

PCRK Group•Richmond, VA

12h

About The Position

PCRK Group–Massage Envy is hiring a people-focused Floating General Manager for its Richmond, Virginia region. The position supports operations across two to three locations and serves as a development and training pathway toward a permanent General Manager role. During this period, the company seeks to match the manager’s strengths with an individual location’s needs, with the goal of transitioning the manager to oversee an assigned location. The role focuses on developing high-performing teams, delivering an exceptional client experience, and achieving business goals in a wellness-focused environment. The General Manager helps create a supportive, empowered workplace for team members and a welcoming experience for clients.

Requirements

At least 3 years of management experience.
Strong communication and motivational skills, including the ability to build cohesive, productive teams.
Ability to interpret business metrics and use them to make informed decisions.
Organized and proactive, with the ability to thrive in a fast-paced setting.
Passion for wellness and commitment to creating a positive environment for clients and staff.

Nice To Haves

Experience in spa, fitness, retail, or hospitality.

Responsibilities

Support daily operations across two to three locations, including scheduling, staffing, inventory, payroll, and compliance.
Lead by example and champion Massage Envy’s core values in interactions.
Coach and mentor team members, supporting their success and continuous growth.
Drive sales, membership growth, and service excellence to exceed business goals.
Ensure each client feels seen, heard, and cared for.
Foster a supportive, high-energy culture where team members feel valued and empowered.