Floating General Manager

INTOWN SUITES•El Paso, TX

About The Position

The Floating General Manager is responsible for operating an individual property while temporarily assigned there, typically to cover a General Manager’s days off, vacation, or other absences. The role also includes short-term assignments across properties in the assigned market, such as local marketing, property staff training, and quality assurance improvements as directed by the Regional Operations Manager or Area Manager. The position requires working a minimum of 48 hours on scheduled workdays, arriving no later than 10 a.m. and leaving no sooner than 7 p.m. or after completion of night audit. Travel to different locations within the market is required, with possible overnight stays. The Floating General Manager supports property operations, staff recruitment and development, guest service, sales, maintenance and safety follow-up, cost and inventory control, and financial performance. The role requires broad knowledge of front office and related hotel operations, the ability to perform different front office roles as business conditions require, and the ability to manage multiple activities and solve guest and operational problems.

Requirements

Possess a valid driver’s license, current auto insurance, and a functioning automobile.
Read, speak, write, and understand English to interact with guests and staff and handle administrative duties.
Ability to read, understand, and interpret reports and other internal hotel information.
Sufficient mathematical skills to prepare forecasts and reports; calculate room revenue, average rate, occupancy percentage, and labor costs; and count and balance a cash bank.
General computer proficiency.
Thorough knowledge of Front Office and related department operations, service standards and techniques, guest relations and etiquette, and upselling techniques.
Knowledge and ability to perform a variety of front office and related positions in response to business conditions.
Ability to communicate thoughts clearly and understandably.
Ability and flexibility to work long hours regularly and as business conditions demand.
Ability to manage multiple activities, often in stressful situations.
Ability to organize oneself, one’s work, and the efforts of others.
Ability to make effective judgments about front office operations and staff and effectively solve guest and operational problems.
Ability to stand for eight-hour shifts and meet the physical demands described in the posting, including frequent lifting or moving of up to 10 pounds and occasional lifting or moving of up to 25 pounds.
Ability to travel 90% of the time to different locations within the assigned market and potentially stay overnight.

Nice To Haves

Any combination of education and experience equivalent to high school graduation, or other education, training, or experience providing the required knowledge, skills, and abilities.
High school diploma preferred but not required.
A minimum of three years of management experience; supervisory experience required. Required experience levels may vary based on company size, volume, and character.

Responsibilities

Operate properties as needed in the absence of a General Manager.
Follow the General Manager Daily Flow when acting as a General Manager.
Develop expertise in the computer operating system.
Assist in recruiting General Managers and other property staff.
Train, develop, and support property staff.
Drive sales through sales calls and other local marketing as directed by the Regional Operations Manager.
Ensure and provide excellent guest service.
Identify and manage repair and maintenance issues.
Identify and follow up on life-safety and inspection issues.
Immediately notify the Regional Operations Manager of safety, security, or policy violations.
Notify the Regional Operations Manager of guest concerns.
Monitor competitors in markets as directed by the Regional Operations Manager.
Help meet budgets through effective cost and inventory control.
Help properties maximize financial performance.
Work a minimum of 48 hours on scheduled workdays, arriving no later than 10 a.m. and leaving no sooner than 7 p.m. or after completion of night audit.
Travel to different locations within the assigned market; overnight stays may be required.