Floating General Manager

Sky Zone•Gaithersburg, MD

16h•Onsite

About The Position

The Floating General Manager (GM) oversees operations at Sky Zone corporate parks throughout the Washington, D.C., Maryland, and Virginia region. Working under District and Regional leadership, the GM provides operational stability when a park’s General Manager is temporarily unavailable or a location has an open GM position. Assignments may last approximately two weeks to one year, depending on business needs. While assigned to a park, the Floating GM assumes full General Manager responsibility for park safety and cleanliness, membership sales, revenue performance, staffing, team development, and guest experience. The role calls for a leader who can adapt to different environments, establish credibility quickly, communicate expectations, lead by example, and uphold Sky Zone standards and accountability during leadership transitions. The position drives overall park business goals, including membership sales, birthdays and events, labor/payroll percentage, NPS, safety, compliance, and staffing. Compensation is $83,000–$93,000 base pay, plus a bonus opportunity, based on qualifications, experience, and performance. A competitive benefits package includes medical, dental, and vision coverage; 401(k) eligibility depends on age and tenure requirements.

Requirements

Be at least 18 years old.
Have a high school diploma or equivalent.
Have at least 3 years of overall management experience in a high-customer-volume industry.
Have at least 2 years of sales experience.
Understand how to use Profit & Loss reports to set and manage business revenue goals.
Have demonstrated experience meeting or exceeding company KPIs.
Have basic proficiency with MS Office Suite, Teams, and point-of-sale systems.
Be available to work nights, weekends, and holidays as needed.
Be results-driven, reliable, detail-oriented, and organized.
Be able to stand for long periods and lift at least 20 pounds.
Be able to remain stationary and move around the park for extended periods to meet guest, park, and safety needs.
Be able to frequently communicate and interact with employees and customers in a busy, often loud indoor environment.

Nice To Haves

Associate or bachelor’s degree.
Membership sales experience.

Responsibilities

Oversee daily park operations under the direction of the District Manager.
Act as a hands-on leader and role model, supporting the team by performing any park position as needed.
Develop Assistant General Managers and Team Leads as people leaders, operations experts, and business leaders.
Oversee training provided by Assistant General Managers and Team Leads to park team members.
Build a positive park culture by recognizing accomplishments and understanding what motivates team members.
Manage all phases of employment, including hiring, training, monitoring employee growth and progress, discipline, and termination as necessary.
Communicate consistently across departments and with the corporate team.
Deliver a memorable customer experience and resolve customer service issues through listening, discussion, resolution, follow-up, and documentation.
Manage park operations and expenses using Profit & Loss statements; oversee purchases, inventory, and other park costs, and renegotiate terms when appropriate.
Drive revenue goals for membership sales, birthday parties, and special events.
Work with the marketing team to develop or coordinate park promotions and marketing strategies.
Train employees on how their departments contribute to revenue goals and develop Front Desk Agents in sales processes and strategies.
Ensure Front Desk staff, Party Hosts, and managers understand their key performance metrics.
Develop positive relationships within the local community and execute new ideas.
Evaluate department efficiency and effectiveness and implement processes as needed.
Ensure team members are trained in safety precautions, responses, and reporting, and comply with company and OSHA safety requirements.
Inspect and monitor attractions and equipment daily to ensure they are safe and operational.
Complete work orders, maintenance reports, and other required documentation, and close attractions when necessary.
Adjust staffing levels to meet safety demands.
Complete inventory reports for facilities, parties, food and beverage, and vending.
Drive overall park goals, including membership sales, birthdays and events, labor/payroll percentage, NPS, safety, compliance, and staffing.