Floating General Manager

B.HOM Student Living•Des Moines, IA

12d

About The Position

The BHOM Floating General Manager travels to various communities to oversee day-to-day financial, administrative, sales and marketing, and maintenance operations. The role ensures company standards are met and excellent customer service is delivered. At each assigned property, the Floating General Manager directly supervises onsite staff and facilitates successful property management, while demonstrating a strong commitment to the needs of internal and external customers. This position is based in a professional office environment and may occasionally involve working outdoors. Travel may be required locally, overnight, and across specific regions or states by automobile and airplane. The stated schedule is 8 a.m.–5 p.m., Monday through Friday, or as needed to meet business needs. Employees are expected to act professionally, follow company policies and procedures, and perform other duties as assigned. The employer may revise duties or schedules as circumstances change, and reasonable accommodations may be made for employees with disabilities.

Requirements

3–5 years of prior property management experience.
Ability to travel regularly by automobile and airplane for company-required training and business.
Intermediate skills in Microsoft Word, Excel, and computer technology.
Effective communication skills.
Ability to thrive in a fast-paced, competitive environment.
Ability to work with a diverse group of people and customers.
Ability to remain stationary for long periods, occasionally move about the office, operate a computer and other office equipment, and communicate effectively in writing and verbally.
Ability to occasionally lift up to 30 pounds.
Close visual acuity for preparing and analyzing data and figures, viewing a computer terminal, and extensive reading.
Ability to perform the essential functions of the job with or without reasonable accommodation.

Responsibilities

Regularly inspect properties to ensure company standards are met, take action to maintain compliance with safety and applicable industry and government regulations, and identify and suggest improvements to efficiency, productivity, and profitability.
Analyze market and economic trends and implement marketing and leasing strategies to meet occupancy and revenue goals.
Monitor traffic logs, budget guidelines, renewal information, marketing data, and related information, and provide current and accurate information as requested.
Develop resident-retention strategies, communicate with residents, respond promptly, address service issues, and monitor resident satisfaction.
Coordinate repair and maintenance requests, ensure timely responses to resident service orders, verify the status of vacant units, and oversee implementation and documentation of preventive-maintenance programs.
Partner with the Regional Manager to create operating income and expense budgets that reflect owner objectives, cash-flow requirements, and leasing strategies.
Ensure compliance with company budgeting and financial-system guidelines, including purchase-order processing, expense monitoring and approval, and timely and accurate processing of payables and purchase orders.
Monitor and review vendor statement balances, including balance forwards.
Prepare weekly and monthly property operating and financial reports, including petty cash, variance, leasing, renewal, and financial reports.
Review monthly income and expense reports, report budget variances, coordinate collection and documentation of revenues in accordance with lease obligations and owner policy, and collect delinquent accounts promptly in accordance with BHOM policy.
Hire, train, supervise, develop, and mentor property staff; conduct performance evaluations and take corrective action as needed.
Travel to other sites as scheduled, up to 100% of the time.
Perform other duties as assigned.