Floating General Manager

Sky Zone•Gaithersburg, MD

2d•$83,000 - $93,000•Onsite

About The Position

The Floating General Manager (GM) works under District and Regional leadership and oversees operations at Sky Zone corporate parks throughout the Washington, D.C., Maryland, and Virginia (DMV) region. The role provides leadership and operational stability when a park’s GM is temporarily unavailable or a location has an open GM position. Assignments may last approximately two weeks to one year, depending on business needs. While assigned to a park, the Floating GM assumes full General Manager responsibility for park safety and cleanliness, membership sales, revenue performance, staffing, team development, and delivering an exceptional guest experience. The GM leads by example, adapts to new environments, establishes credibility with teams, communicates clear expectations, fosters a positive work environment, and maintains Sky Zone standards and accountability during leadership transitions. The role oversees daily park operations and team members and customer service, revenue and expense management, and facility compliance and safety. The Floating GM is responsible for driving overall park goals, including membership sales, birthdays and events, labor/payroll percentage, NPS, safety, compliance, and staffing.

Requirements

Be at least 18 years of age.
Have a high school diploma or equivalent education.
Have at least 3 years of overall management experience in a high-customer-volume industry.
Have at least 2 years of sales experience.
Understand how to use Profit & Loss reports to set and manage business revenue goals.
Have demonstrated experience meeting or exceeding company KPIs.
Have basic proficiency with technology such as MS Office Suite, Teams, and point-of-sale systems.
Be available to work nights, weekends, and holidays as needed.
Be results-driven, reliable, detail-oriented, and organized.
Be able to stand for long periods and lift at least 20 pounds.
Be able to remain stationary and move around the park for long periods to meet guest, park, and safety needs.
Be able to frequently communicate and interact with employees and customers in a busy, often loud indoor environment.

Nice To Haves

Associate or bachelor’s degree.
Membership sales experience.

Responsibilities

Oversee daily park operations under the direction of the District Manager.
Serve as a hands-on leader and role model, supporting the team by performing any park position as needed.
Develop Assistant General Managers and Team Leads as people leaders, operations experts, and business leaders; oversee the training they provide to park team members.
Build a positive park culture by recognizing accomplishments and understanding what motivates team members.
Manage all phases of employment, including hiring, training, monitoring employee growth and progress, discipline, and termination as necessary.
Communicate consistently across departments and with the corporate team as a park liaison.
Provide responsive, proactive customer service; listen to and resolve customer issues and complete necessary follow-up and documentation.
Manage park operations and expenses according to Profit & Loss statements, including purchases, inventory, and other park costs; renegotiate terms when appropriate.
Drive park revenue goals for membership sales, birthday parties, and special events.
Collaborate with the marketing team on park promotions and marketing strategies.
Train employees on how their work contributes to park revenue goals.
Develop Front Desk Agents’ sales processes and strategies.
Ensure Front Desk staff, Party Hosts, and managers understand their key performance metrics.
Cultivate positive relationships within the local community.
Evaluate department efficiency and effectiveness and implement processes as needed.
Ensure team members are trained in safety precautions, responses, and reporting, and comply with company and OSHA safety requirements.
Inspect and monitor attractions and equipment daily for safety and operational readiness; complete work orders, maintenance reports, and other required documentation, and close attractions when necessary.
Adjust staffing levels to meet safety demands.
Complete inventory reports for facilities, parties, food and beverage, and vending.
Drive park business goals, including membership sales, birthdays and events, labor/payroll percentage, NPS, safety, compliance, and staffing.