General Manager

Sonesta International Hotels Corporation•The Benjamin Royal Sonesta New York, NY

14d

About The Position

The General Manager leads all aspects of a full-service hotel or resort, guiding the property toward exceptional guest satisfaction, operational excellence, team engagement, and financial performance. The role oversees cross-functional operations and helps position the hotel as a leader in its market and community. It balances strategic leadership, guest experience, commercial performance, operational execution, and people development in a fast-paced hospitality environment.

Requirements

Seven or more years of progressive hotel leadership, resort operations, hospitality management, or executive hotel operations experience preferred.
Strong knowledge of hotel operations, luxury hospitality, Food & Beverage, guest experience, sales strategy, revenue management, labor management, and operational performance.
Proven experience managing hotel budgets, forecasting, profitability, operational KPIs, guest satisfaction metrics, and commercial performance initiatives.
Excellent leadership, communication, relationship-building, financial, and strategic planning skills.
Ability to lead large, cross-functional teams in a fast-paced hospitality or resort environment.
Strong operational mindset and ability to balance guest experience, team culture, and financial performance.
Flexible availability for evenings, weekends, holidays, and on-call operational support as needed.
Passion for hospitality, leadership, operational excellence, guest engagement, and creating exceptional hotel and resort experiences.

Nice To Haves

Bachelor’s degree in Hospitality Management, Business, Finance, or a related field preferred.
Previous General Manager, Resort Manager, Hotel Manager, Director of Operations, or senior hospitality leadership experience within a full-service hotel or resort preferred.
Experience using PMS systems, hotel operational systems, revenue platforms, reporting tools, and hospitality technology preferred.

Responsibilities

Lead hotel and resort operations, including Front Office, Housekeeping, Food & Beverage, Banquets, Sales, Revenue Management, Engineering, Spa, Recreation, Security, and guest services.
Drive guest satisfaction, service culture, operational excellence, and luxury hospitality experiences across departments.
Recruit, develop, coach, and inspire hotel leadership teams and associates.
Oversee financial performance, including budgeting, forecasting, labor management, expenses, profitability, and revenue growth initiatives.
Partner with Sales, Revenue Management, Marketing, and Operations leaders to maximize occupancy, ADR, RevPAR, market share, and commercial performance.
Monitor operational KPIs, guest satisfaction scores, online reputation, service recovery opportunities, and business performance metrics to support continuous improvement.
Lead strategic planning, operational execution, capital projects, renovations, owner relations, and long-term property performance initiatives.
Ensure compliance with brand standards, hotel procedures, OSHA regulations, food safety requirements, safety policies, and legal standards.
Represent the hotel and Sonesta in the local business community, hospitality industry events, ownership groups, and community partnerships.
Support group business, conferences, weddings, VIP experiences, resort programming, and special events.
Create a positive, collaborative, high-performing culture aligned with Sonesta’s People People philosophy and leadership expectations.
Lead emergency response, crisis management, operational recovery planning, and business continuity initiatives as needed.
Perform other duties as assigned.