Front Desk Coordinator Jobs

About The Position

Requirements

• High school diploma or equivalent (listed as a preferred qualification).
• Two years of experience supporting customers (listed as a preferred qualification).
• Good oral and written communication skills.
• Computer literacy, including familiarity with email, Microsoft Office programs, and scheduling applications.
• Excellent interpersonal and organizational skills.
• Ability to handle multiple projects and prioritize tasks.
• Flexibility in work assignments.
• Knowledge of third-party billing.
• Ability to maintain confidential medical information.
• Ability to perform fine hand manipulations for computer keyboard operation and to see a computer screen and read reports.
• Ability to hear instructions from physicians and other clinical or nursing staff.

Nice To Haves

• Bilingual.

Responsibilities

• Schedule patient appointments, including follow-up appointments, internal and external testing and labs, and surgical bookings and coordination.
• Assist with creating and changing scheduling templates.
• Answer phones, triage calls, respond to patient requests, and take messages in an office or call center setting.
• Greet and check in patients; verify demographic and insurance information.
• Assist with revenue cycle clearance, including registration accuracy, referral management, and insurance verification.
• Collect copayments.
• Prepare medical records and documentation for patient visits, including loading information into the EMR system.
• Monitor patient flow and communicate delays to patients and providers.
• Assist with billing charge entry and reconciliation.
• Complete general office work, including faxing, filing, mailing, correspondence, copying, ordering supplies, calendar management, and mail distribution.
• Provide general clerical support to department physicians.
• Participate in performance improvement projects.

Benefits

• Comprehensive Total Rewards package supporting health, financial security, and career growth.