Front Desk Coordinator
Platinum Dermatology Partners LLC•Mesa, AZ
•Onsite
About The Position
The Front Desk Coordinator manages front desk operations at a fast-paced dermatology clinic and serves as a first point of contact for patients. The role calls for a friendly, professional approach and a strong commitment to customer service. The coordinator handles patient communications and scheduling, prepares and updates patient records, verifies insurance and prior authorizations, and collects payments at check-in and check-out. The position also requires effective teamwork, independent work, and professional communication.
Requirements
- High school diploma or GED equivalent.
- Minimum 2–3 years of experience working at the front desk in a medical office or clinic.
- Experience with patient check-in and check-out workflows.
- Prior insurance verification and scheduling experience.
- Knowledge of medical dermatology terminology, CPT, and ICD-10.
- Strong written and verbal communication skills.
- Strong mathematics skills.
- Professional appearance and mannerisms.
- Ability to work efficiently in a fast-paced environment.
- Ability to demonstrate compassion and caring when interacting with patients, coworkers, and others.
- Ability to prioritize tasks, understand provider instructions, and know when to seek information or advice.
Nice To Haves
- Prior dermatology or cosmetic experience.
- Experience using EMR systems.
Responsibilities
- Answer phones, greet patients, schedule appointments, and address routine inquiries.
- Forward non-routine requests to appropriate personnel.
- Prepare necessary patient paperwork before appointments.
- Review EMA for information that needs to be updated and accurately enter updated patient information.
- Identify payer sources and verify insurance eligibility and prior authorization.
- Record and collect patient copayments and/or balances at check-in and check-out.
- Perform other duties as assigned.
- Perform quality work within deadlines, interact professionally, contribute to team assignments, and coordinate work with colleagues and other organizations.
Benefits
- Medical, dental, and vision insurance.
- Short-term and long-term disability plans.
- Life insurance and other voluntary plans.
- 401(k) plan.
- Employee Referral Program.
- Paid time off.
- Company-paid holidays.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
