Coordinator, Front Desk

Cano Health • Palm Springs, FL

11d

About The Position

The Front Desk Coordinator is the clinic’s first point of contact for patients, visitors, and callers. The role provides customer service and performs administrative, clerical, and data-entry work, including patient intake, insurance verification, appointment scheduling, and support for smooth front-desk operations and patient-centered care. The position also supports clinic operations, patient experience, and communication at the center level, and may be assigned other duties by management.

Requirements

• High school diploma or equivalent.
• At least one year of experience in a healthcare or medical office setting.
• Strong communication and customer service skills.
• Detail-oriented, with a commitment to data accuracy.
• Ability to multitask in a fast-paced clinical environment.
• Technical proficiency with required systems and software tools.
• Training in gait support, proper lifting techniques, and ADA compliance.
• Ability to perform essential functions such as typing, standing, sitting, stooping, and occasionally climbing; lift up to 50 pounds; and work at a computer and on the phone for extended periods.
• Ability to travel to clinical sites as needed; expected travel is 0–25%.

Nice To Haves

• Knowledge of medical insurance, Medicaid/Medicare, and EMR systems.
• BLS certification and ability to respond to medical emergencies.
• Bilingual in English and Spanish.
• Superuser-level proficiency with an electronic medical record system such as eCW.
• Familiarity with Microsoft Office Suite, including Power BI, Excel, Word, Teams, and PowerPoint; RingCentral; TripMaster; Oracle Expenses; health plan, specialist, and diagnostic center portals; Workday; Availity and other insurance/eligibility portals; alarm and security monitoring systems; and Cano.Net ticketing system.

Responsibilities

• Create new patient profiles in the EMR, conduct welcome calls, schedule initial appointments, mail welcome packages, obtain annual consents and signatures, and assist patients with Patient Portal enrollment.
• Coordinate translation services as needed.
• Greet patients and visitors, respond to concerns or complaints, and escalate issues appropriately.
• Schedule appointments, follow scheduling workflows and same-day visit protocols, obtain approval for scheduling exceptions, and support appointment confirmations and transportation scheduling.
• Reschedule no-shows within 24 hours and promptly update visit statuses in the EMR.
• Support scheduling for special events, including mammogram and DRE campaigns.
• Verify patient demographics at check-in; accurately enter demographics, insurance, and Patient Hub information; scan and file documents and ID photos; eFile documents within 48 hours; monitor the fax inbox; and clear Jellybean inboxes daily.
• Document insurance verification results in the EMR, collect co-payments and coinsurance according to policy, and run and reconcile end-of-day financial reports.
• Make outbound calls for care initiatives, including AWVs and HEDIS screenings; follow up with patients 3–7 days after discharge to confirm TOC appointments; and confirm follow-up appointments and referral coordination at check-out.
• Answer and route calls, take and document messages, assist callers, and respond to inquiries in person, by phone, and by email.
• Keep the front desk, lobby, and patient-facing areas clean, organized, and stocked; monitor and request office supplies.
• Support center-level operations, patient experience, and communication, and perform other duties assigned by management.

Benefits

• Medical, dental, and vision benefits.
• 401(k) retirement savings plan.
• Paid time off and company holidays.
• Short-term and long-term disability insurance.
• Life insurance.
• Performance bonus eligibility based on company financial targets and position-related metrics.
• Additional associate benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED