Front Desk Receptionist Resume Example

Common Responsibilities Listed on Front Desk Receptionist Resumes:

  • Greet and welcome guests upon arrival
  • Answer, screen and forward incoming phone calls
  • Provide basic and accurate information in-person and via phone/email
  • Receive, sort and distribute daily mail/deliveries
  • Maintain security by following procedures and controlling access (monitor logbook, issue visitor badges)
  • Update appointment calendars and schedule meetings/appointments
  • Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing
  • Assist with special projects as needed
  • Monitor and order office supplies
  • Assist with onboarding of new employees
  • Maintain a clean and organized reception area

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Front Desk Receptionist Resume Example:

A strong Front Desk Receptionist resume should emphasize exceptional customer service skills, as well as experience in managing high-traffic front desk environments. Highlight your ability to implement efficient scheduling and organizational systems that improve overall office efficiency and reduce wait times. Additionally, showcase your collaboration with other departments and any training programs you've developed to improve staff performance and guest satisfaction.
Lily Kastanopolous
lily@kastanopolous.com
(548) 851-7849
linkedin.com/in/lily-kastanopolous
@lily.kastanopolous
Front Desk Receptionist
Experienced Front Desk Receptionist with 2 years of proven success in managing high-volume environments. Skilled in implementing new systems and processes to improve efficiency and increase customer satisfaction. Adept at maintaining a professional demeanor while handling multiple tasks and providing exceptional customer service.
WORK EXPERIENCE
Front Desk Receptionist
08/2022 – Present
Healthcare Solutions Inc.
  • Managed the front desk of a busy medical office, greeting and checking in an average of 100 patients per day with a 95% satisfaction rating.
  • Implemented a new appointment scheduling system, reducing wait times by 20% and increasing patient satisfaction by 10%.
  • Developed and maintained a comprehensive filing system, reducing retrieval times by 30% and improving overall office organization.
Hotel Front Office Manager
11/2021 – 08/2022
Sunset Hospitality Group.
  • Managed the front desk of a luxury hotel, handling an average of 200 check-ins and check-outs per day with a 98% satisfaction rating.
  • Collaborated with the housekeeping team to ensure all rooms were ready for guests, resulting in a 15% increase in room occupancy rates.
  • Developed and implemented a new training program for front desk staff, resulting in a 25% improvement in guest satisfaction scores.
Front Desk Coordinator
05/2021 – 11/2021
Peak Performance Solutions
  • Managed the front desk of a busy law firm, answering an average of 50 phone calls per day with a 90% first-call resolution rate.
  • Developed and maintained a comprehensive database of client information, reducing retrieval times by 40% and improving overall office efficiency.
  • Implemented a new system for tracking and ordering office supplies, resulting in a 20% reduction in costs and a 15% improvement in inventory management.
SKILLS & COMPETENCIES
  • Customer service
  • Communication skills
  • Time management
  • Multitasking
  • Problem-solving
  • Attention to detail
  • Organization
  • Telephone etiquette
  • Appointment scheduling
  • Database management
  • Team collaboration
  • Conflict resolution
  • Microsoft Office proficiency
  • Training and development
  • Inventory management
  • Adaptability
  • Empathy
  • Professionalism
  • Interpersonal skills
  • Basic accounting and cash handling
COURSES / CERTIFICATIONS
Certified Professional Receptionist (CPR)
04/2023
International Association of Administrative Professionals (IAAP)
Microsoft Office Specialist (MOS) Certification
04/2022
Microsoft
Certified Administrative Professional (CAP)
04/2021
International Association of Administrative Professionals (IAAP)
Education
Associate of Applied Science in Hospitality Management
2016 - 2020
Johnson County Community College
Overland Park, KS
Hospitality Management
Customer Service

Top Skills & Keywords for Front Desk Receptionist Resumes:

  • Phone Etiquette
  • Appointment Scheduling
  • Customer Service
  • Microsoft Office Suite
  • Multitasking
  • Time Management
  • Cash Handling
  • Data Entry
  • Filing and Record Keeping
  • Inventory Management
  • Conflict Resolution
  • Communication Skills
  • Communication and Interpersonal Skills
  • Customer Service and Hospitality
  • Multitasking and Time Management
  • Attention to Detail and Accuracy
  • Professionalism and Poise
  • Organization and Planning
  • Adaptability and Flexibility
  • Problem Solving and Troubleshooting
  • Empathy and Compassion
  • Conflict Resolution and Diplomacy
  • Positive Attitude and Enthusiasm
  • Teamwork and Collaboration

Resume Action Verbs for Front Desk Receptionists:

  • Greeted
  • Scheduled
  • Answered
  • Directed
  • Managed
  • Communicated
  • Assisted
  • Coordinated
  • Liaised
  • Organized
  • Resolved
  • Welcomed
  • Escorted
  • Registered
  • Checked-in
  • Informed
  • Facilitated
  • Expedited

Resume FAQs for Front Desk Receptionists:

How long should I make my Front Desk Receptionist resume?

The ideal length for a Front Desk Receptionist resume should be one page. As a Front Desk Receptionist, your primary responsibility is to greet and assist visitors, answer phone calls, and manage appointments. Therefore, it's essential to prioritize the most relevant and recent experience, skills, and achievements that demonstrate your ability to perform these tasks effectively. Use concise language and bullet points to describe your experience and achievements, and avoid including unnecessary details. Customizing your resume for each job application will help you present a targeted and impactful resume while staying within the one-page limit.

What is the best way to format a Front Desk Receptionist resume?

The best way to format a Front Desk Receptionist resume is to create a clear, concise, and visually appealing document that effectively showcases your skills, experience, and achievements. Here are some tips and recommendations for formatting a Front Desk Receptionist resume: Consistent formatting: Ensure consistency in formatting throughout your resume, including font size, typeface, and spacing. Using a consistent format helps make your resume easy to read and navigate, making it more likely that hiring managers will review your entire document. Clear section headings: Clearly label each section of your resume (e.g., "Summary," "Experience," "Skills," "Education") with bold or underlined headings. This helps guide the reader's eye and makes it easier for them to find the information they're looking for. Use bullet points: Use bullet points to present your experience and achievements in a concise and easy-to-read format. This helps break up large blocks of text and enables hiring managers to quickly scan your resume for relevant information. Highlight relevant skills: Make sure to highlight any relevant skills you have that are specific to the Front Desk Receptionist role, such as customer service, communication, and organization. This will help demonstrate your suitability for the position. Include relevant experience: Include any relevant work experience you have, such as previous receptionist roles or customer service positions. Be sure to highlight any achievements or accomplishments in these roles that demonstrate your skills and abilities. Overall, the key to formatting a successful Front Desk Receptionist resume is to make it easy to read, visually appealing, and focused on your relevant skills and experience.

Which keywords are important to highlight in a Front Desk Receptionist resume?

As a Front Desk Receptionist, it's important to highlight keywords and action verbs that showcase your skills, experience, and abilities in customer service, communication, and organization. Here are some keywords and action verbs you might want to consider incorporating in your resume: 1. Customer Service: Emphasize your ability to provide excellent customer service by using words like "assisted," "supported," "resolved," and "accommodated." 2. Communication: Showcase your strong communication skills with words like "liaised," "collaborated," "informed," and "articulated." 3. Organization: Highlight your organizational abilities with words like "coordinated," "scheduled," "managed," and "maintained." 4. Time Management: Demonstrate your ability to manage time effectively with words like "prioritized," "multitasked," "planned," and "balanced." 5. Problem Sol

How should I write my resume if I have no experience as a Front Desk Receptionist?

Writing a resume with little to no experience as a Front Desk Receptionist can be challenging, but there are ways to make your resume stand out to potential employers. Here are some tips to help you craft an effective resume: Emphasize transferable skills: Even if you don't have direct experience as a Front Desk Receptionist, you likely have transferable skills that are valuable in the field. These can include customer service, communication, organization, multitasking, and problem-solving. Make sure to highlight these skills throughout your resume. Showcase relevant experience: If you've worked in any customer-facing roles, such as retail or food service, make sure to include them on your resume. Explain your role in these positions and the impact your contributions had on the customer experience. Additionally, if you've volunteered or participated in any relevant events or organizations, include those as well. Highlight education and certifications: If you have a degree in a relevant field, such as hospitality or business, be sure to mention it. Additionally, include any relevant certifications or courses you've completed, such as customer service training or Microsoft Office courses. Demonstrate your passion for the role: In your cover letter or objective statement, express your enthusiasm for the role of Front Desk Receptionist and your willingness to learn and grow in the position. This can help show potential employers that you are dedicated and motivated to succeed in the role. By following these tips and tailoring your resume to the Front Desk Receptionist role, you can create a strong resume that showcases your skills and potential as a candidate.