Front Desk Coordinator

Fresenius Medical Care•Providence, RI

About The Position

The Front Desk Coordinator, referred to in the posting as the Patient Services Coordinator, coordinates scheduling, pre-procedure communication, medical record documentation, electronic medical record demographic data entry, and payer and revenue-cycle requirements. The position greets patients and visitors and answers multi-line telephone calls and faxes. The role supports patient admissions and billing, schedules and tracks pre-procedure activities, verifies insurance and completes payer-required authorization processes, and maintains confidential medical and financial records. It also handles medical-record documentation and distribution, office materials and deliveries, and communication about procedure or insurance changes. The work takes place in a healthcare facility and involves desk and computer work and interaction with patients, facility staff, and physicians. The position has no supervisory responsibilities.

Requirements

High school diploma or an equivalent combination of education and experience.
One to two years of related experience, preferably in a medical setting with insurance billing.
Proficiency with computers and related software, such as Microsoft Office.
Excellent verbal and written communication skills.
Ability to handle several tasks simultaneously.
Ability to adapt to supporting software applications.

Nice To Haves

Associate degree or higher preferred.

Responsibilities

Schedule and enter appointments in the scheduling module promptly and efficiently.
Ensure pre-procedure and preoperative activities are scheduled or completed.
Manage patient and center cancellations, as well as schedule additions, according to center scheduling parameters.
Print the patient schedule and pull patient charts daily.
Professionally greet patients and visitors and obtain patient identification and insurance information to initiate admissions.
Assemble, file, and maintain patient medical and financial records confidentially and securely.
Complete the front-end billing process by entering information into the computer registration module.
Verify insurance and complete required prior authorizations and other payer-required actions.
Assist with patient transportation when the patient qualifies under the Company Transportation Policy.
Ensure required signatures are included on charts and admissions data in accordance with company policies and procedures.
Accurately scan and file documents within 24 hours of the completed visit, including physician reports to referral sources.
Immediately communicate procedure and insurance changes identified during patient visits to appropriate internal parties and the patient record.
Perform daily encounter checks to support reporting accuracy.
Coordinate the collection, processing, maintenance, storage, retrieval, documentation, and distribution of medical records according to policy and procedure.
Maintain documentation logs for releases of medical records.
Provide information to parties involved in research or study projects concerning patient care and service utilization in accordance with policy.
Oversee materials moving in and out of the office, including inventory, shipments, and deliveries.
Perform other duties as assigned.