Front Desk Practice Coordinator - New England Eye Center - Framingham

Tufts Medicine•Framingham, MA

3d•Onsite

About The Position

Under general supervision, the Front Desk Practice Coordinator supports clinic or office activities and provides administrative support for clinical providers. The role assists with practice workflow, document and file maintenance, and project-oriented tasks. It involves frequent telephone and in-person contact with patients and requires maintaining a high level of customer service. The position contributes to clinic operations, the hospital revenue cycle, and the patient experience. The role also provides general clerical and administrative support to department physicians and participates in performance improvement projects. The duties listed are not exhaustive, and other responsibilities may be assigned.

Requirements

High school diploma or equivalent (listed as a preferred qualification).
Two years of experience supporting customers (listed as a preferred qualification).
Good oral and written communication skills.
Computer literacy, including familiarity with email, Microsoft Office programs, and scheduling applications.
Excellent interpersonal and organizational skills.
Ability to handle multiple projects and prioritize tasks.
Flexibility in work assignments.
Knowledge of third-party billing.
Ability to maintain confidential medical information.
Ability to perform fine hand manipulations for computer keyboard operation and to see a computer screen and read reports.
Ability to hear instructions from physicians and other clinical or nursing staff.

Nice To Haves

Bilingual.

Responsibilities

Schedule patient appointments, including follow-up appointments, internal and external testing and labs, and surgical bookings and coordination.
Assist with creating and changing scheduling templates.
Answer phones, triage calls, respond to patient requests, and take messages in an office or call center setting.
Greet and check in patients; verify demographic and insurance information.
Assist with revenue cycle clearance, including registration accuracy, referral management, and insurance verification.
Collect copayments.
Prepare medical records and documentation for patient visits, including loading information into the EMR system.
Monitor patient flow and communicate delays to patients and providers.
Assist with billing charge entry and reconciliation.
Complete general office work, including faxing, filing, mailing, correspondence, copying, ordering supplies, calendar management, and mail distribution.
Provide general clerical support to department physicians.
Participate in performance improvement projects.