Front Desk Coordinator Surgery Center

Fresenius Medical Care•Jacksonville, FL

About The Position

The Front Desk Coordinator coordinates patient scheduling, pre-procedure communications, medical record documents, electronic medical record (EMR) demographic data entry, payer requirements, and revenue-cycle activities. The role greets patients and visitors and answers a multi-line telephone and fax. It supports patient admissions, billing registration, insurance verification and authorization processes, medical record management, and office materials coordination. The position works in a healthcare facility and involves desk and computer work and interaction with patients, facility staff, and physicians. The work environment has controlled air temperature and moderate noise levels and may involve exposure to infectious or contagious diseases or materials.

Requirements

High school diploma or an equivalent combination of education and experience.
1–2 years of related experience, preferably in a medical setting with insurance billing.
Proficiency with computers and related software, such as Microsoft Office.
Excellent verbal and written communication skills.
Ability to handle several tasks simultaneously.
Ability to adapt to supporting software applications.

Nice To Haves

Associate degree or higher preferred.

Responsibilities

Schedule and enter appointments in the scheduling module in a timely and efficient manner.
Ensure pre-procedure and preoperative activities are scheduled or completed.
Manage patient and center cancellations and schedule additions according to center scheduling parameters.
Print the daily patient schedule and pull patient charts.
Greet patients and visitors professionally and obtain patient identification and insurance information to initiate admissions.
Assemble, file, and maintain patient medical and financial records confidentially and securely.
Complete the front-end billing process by entering required information into the computer registration module.
Perform insurance verification and complete prior authorization or other payer-required processes.
Assist with patient transportation when the patient qualifies under the Company Transportation Policy.
Ensure required signatures are included on charts and admissions data in accordance with company policies and procedures.
Accurately scan and file documents within 24 hours of a completed visit, including physician reports to referral sources.
Communicate procedure or insurance changes identified during patient visits to appropriate internal parties and update the patient record immediately.
Perform daily encounter checks to support reporting accuracy.
Coordinate the collection, processing, maintenance, storage, retrieval, documentation, and distribution of medical records according to policy and procedure.
Maintain documentation logs for medical record releases.
Provide information to parties engaged in research or study projects involving patient care and service utilization in accordance with policy.
Oversee materials moving into and out of the office, including inventory, shipments, and deliveries.
Perform other duties as assigned.
Answer a multi-line telephone and fax.