Surgery Scheduler/Front Desk

Genesis OB/GYN•Phoenix, AZ

3d•Onsite

About The Position

The Surgery Scheduler coordinates surgical procedures and prepares and coordinates pre-operative and post-operative patient care. The role ensures efficient communication among hospitals, surgery centers, physicians, and affiliates, and performs front-office duties as needed. The position is based in Phoenix, Arizona, and works Monday through Friday from 8:00 a.m. to 4:30 p.m. Responsibilities include scheduling surgeries, procedures, and deliveries at the appropriate facilities; coordinating pre-surgery testing and insurance matters with patients; conducting insurance verifications and pre-authorizations; obtaining surgical authorizations; verifying benefits and explaining patient out-of-pocket costs and payment options; and counseling patients about upcoming procedures. The scheduler also prepares medical records and patient chart documents, coordinates preoperative testing and history and physical appointments, and arranges specialized equipment or personnel requested by physicians. Front-office work includes responding to patients, vendors, and employees; answering phones; scheduling and rescheduling appointments; processing medical-record requests under HIPAA guidelines; obtaining external medical records before service dates; and checking patients in and out using the practice management system. Other duties may be assigned.

Requirements

High school diploma or GED.
Two years of experience in healthcare coordination, surgical scheduling, or a similar position.
Strong knowledge of medical terminology, specifically OB/Gyn terminology.
Knowledge of insurance policies, pre-authorization processes, and HIPAA regulations.
Excellent organizational skills and ability to multitask and manage time effectively.
Proficiency in EHR and scheduling software.
Ability to work collaboratively with medical professionals and provide empathetic patient support.
Ability to handle unexpected situations calmly and solve patient concerns or conflicts.
Knowledge of scheduling, insurance, and CPT/ICD-10 coding.
General understanding of medical terminology and surgical procedures.
General understanding of current Medicare and Medicaid compliance, OSHA, and HIPAA regulations.

Nice To Haves

Associate degree in healthcare or a related field.
Previous medical office experience, preferably in obstetrics and/or gynecology.

Responsibilities

Schedule surgeries, procedures, and deliveries for providers at the appropriate facility.
Coordinate pre-surgery matters with patients, including tests and insurance.
Verify insurance coverage, conduct pre-authorizations, and communicate relevant details to patients and the billing department.
Obtain surgical authorizations from insurance carriers.
Verify insurance benefits, determine patient out-of-pocket costs, and advise patients of payment options.
Explain and counsel patients about upcoming surgeries or procedures and provide additional patient information as needed.
Prepare necessary medical records and documents for patient charts.
Respond to patients, vendors, and employees.
Coordinate and schedule preoperative testing, history and physical appointments, and surgical procedures with facilities, patients, and providers.
Identify, request, and coordinate specialized equipment or personnel requested by physicians for surgical cases.
Answer phones and schedule or reschedule patient appointments.
Process medical-record requests following HIPAA guidelines.
Obtain external medical records for patients before the date of service.
Check patients in and out using the practice management system.
Perform other general duties as assigned.