Surgery Scheduler

Jax Spine & Pain Centers • Jacksonville, FL

8d

About The Position

The Surgery Scheduler coordinates and schedules surgical and office-based procedures ordered by providers. The role supports efficient clinic and hospital operations through accurate scheduling, insurance verification, and authorization processing, and works with clinical teams, external providers, insurance carriers, and patients to ensure procedural requirements are completed before services are scheduled. The position contributes to a positive patient experience through professionalism, compassion, and excellent customer service, while following organizational policies and healthcare regulations.

The role also supports front-office checkout and scheduling needs, keeps accurate records in the electronic medical record system, protects confidential patient information in accordance with HIPAA, and may assist with onboarding and training new employees when assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

• High school diploma or equivalent required.
• Proficiency in Microsoft Office and healthcare scheduling or EMR systems.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple tasks and priorities in a fast-paced healthcare environment.
• Strong interpersonal skills and ability to collaborate across departments.
• Ability to follow established policies, procedures, and office protocols.
• Professional demeanor and strong customer service orientation.
• Discretion, tact, and diplomacy when handling sensitive information.

Nice To Haves

• Prior experience in medical scheduling, surgical scheduling, referral coordination, insurance verification, or a healthcare administrative role.
• Knowledge of medical terminology and insurance authorization processes.

Responsibilities

• Coordinate and schedule provider-ordered surgical and office-based procedures in a timely and accurate manner.
• Maintain and manage physician schedules to coordinate hospital and clinic procedures.
• Verify patient insurance coverage and obtain required prior authorizations for surgical and in-office procedures.
• Identify and coordinate specialized equipment, instrumentation, or personnel required for scheduled procedures.
• Obtain necessary medical clearances and documentation before scheduled procedures.
• Assist with patient checkout and provide scheduling support to the front office team as needed.
• Communicate with patients, provider offices, hospitals, surgical centers, and insurance carriers to coordinate care.
• Document scheduling activities, authorizations, and patient communications accurately in the EMR system.
• Provide customer service to patients, families, colleagues, and external partners.
• Maintain patient confidentiality in compliance with HIPAA regulations.
• Maintain an organized, professional, and clean workspace.
• Support onboarding and training of new employees as a preceptor when assigned.
• Perform additional duties as assigned by supervisors or management.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED