Surgery Scheduler

Emergeortho, P.A•Asheville, NC

About The Position

The Surgery Scheduler schedules and posts patient surgeries and coordinates pre-operative and post-operative appointments efficiently and in a timely manner. The role gathers accurate patient information to schedule surgery according to patient need, verifies insurance and eligibility before the scheduled surgery date, and supports patients and the physician care team throughout the process. The scheduler communicates the plan of care and service schedules to patients, obtains procedure documentation and prior authorizations, and provides surgery instructions based on clinical protocols. The position also maintains accurate medical-record documentation, protects patient confidentiality, follows practice policies and procedures, attends regular meetings, and performs other assigned duties, which may include schedule changes and travel to office locations.

Requirements

High school diploma or equivalent.
At least two years of patient service experience in a healthcare setting.
Basic knowledge of medical terminology and anatomy.
Knowledge of laboratory and diagnostic tests and associated paperwork.
Working knowledge of managed care basics and experience working with managed care and Medicare populations.
Comfort using email, Internet applications, and other computer programs, including Microsoft Office.
Knowledge of practice management and word-processing software.
Ability to act with integrity, professionalism, and confidentiality.
Excellent communication skills in person, in written correspondence, and over the phone.
Excellent documentation skills.

Nice To Haves

Clinical certification.

Responsibilities

Schedule and post patient surgeries.
Coordinate pre-operative and post-operative appointments efficiently and in a timely manner.
Collect accurate patient information to facilitate surgery scheduling according to the priority of the patient's needs.
Verify patient insurance and eligibility status before the scheduled surgery date.
Communicate promptly with patients about the plan of care and scheduling of services.
Obtain accurate patient information for procedure documentation.
Work with the patient's primary care physician or specialist to obtain medication recommendations in compliance with ASRA guidelines.
Provide patients with detailed surgery instructions outlined in the clinical protocol.
Maintain professional communication with the physician care team regarding patient needs.
Ensure medical-record documentation accurately reflects patient communication and the plan of care.
Obtain prior authorization for services.
Follow applicable department and practice policies and procedures.
Maintain patient confidentiality and comply with HIPAA privacy and confidentiality guidelines.
Maintain detailed knowledge of practice management and other computer software relevant to the job.
Attend regular meetings.
Perform other duties as required and assigned by the Manager, including schedule changes and travel to office locations as assigned.