Scheduler I - Front Desk

The US Oncology Network • Silver Spring, MD

3d

About The Position

Under direct supervision, the Scheduler I schedules patient appointments and tests efficiently and promptly, answers incoming calls, directs calls to appropriate personnel, and serves as a liaison between patients and medical staff. The role may include outside scheduling and/or surgical scheduling responsibilities. The employee supports and adheres to the US Oncology Compliance Program, including its Code of Ethics and Business Standards.

The position is in an office environment involving contact with patients and the public. Work may require prolonged sitting and viewing and typing on computer screens, as well as occasional stooping, bending, stretching, and lifting files or paper weighing up to 30 pounds. The role requires sufficient manual dexterity to operate office equipment, correctable vision of 20/20, and hearing in the normal range for telephone contacts.

Requirements

• High school diploma or equivalent required.
• Entry-level position requiring 0–3 years of experience.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office, including Outlook, Word, and Excel.
• Ability to meet the described physical demands, with reasonable accommodations available where applicable.

Nice To Haves

• Experience in a medical office setting is preferred.
• Knowledge of medical terminology and coding is a plus.

Responsibilities

• Answer incoming calls, assess callers’ needs, direct calls to appropriate personnel, page clinic personnel as needed, and accurately and promptly relay messages.
• Schedule new patients, referrals, and returning patients in the computer system according to physician and office guidelines; set up records and appropriate documentation and coding for new or referred patients.
• Cancel or reschedule appointments when physician schedules change and notify appropriate personnel.
• Obtain and enter insurance authorizations and referral correspondence in patient charts and/or electronic medical records.
• Collect co-pays, deductibles, and other out-of-pocket amounts at the time of the visit.
• Maintain the primary office scheduling template, including physician meetings, satellite schedules, rounding, and call coverage.
• Arrange financial counseling for patients as needed.
• Protect patient confidentiality and follow relevant policies and procedures.
• Support front-office efficiency and cover other front-office functions as requested.
• Prepare correspondence, memos, forms, and other documents as requested by the supervisor.
• May schedule outpatient appointments, tests, surgeries, and hospital admissions, and obtain necessary pre-certifications.
• May communicate scheduled procedure or test details and preparation requirements to patients and gather necessary information.
• May follow up on pre-operative tests to ensure surgical clearance and communicate with physicians and patients when additional testing is required.
• May schedule post-operative follow-up appointments with physicians.
• Where applicable, use a basic understanding of medical terminology for tests and procedures, including coding and looking up codes specific to diagnosis, surgery, and scheduling.

Benefits

• $2,000 sign-on bonus for qualified candidates, payable in accordance with company policy; eligibility requires meeting onboarding requirements and maintaining employment in good standing for at least 18 months, and additional terms and conditions may apply.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED