Front Desk Coordinator I

Smile Doctors•Huntersville, NC

11d

About The Position

Smile Doctors is seeking a Front Desk Coordinator I to support its practice and contribute to a people-first, encouraging work environment. The role welcomes patients and visitors, handles communications and administrative tasks, supports appointment scheduling and patient records, coordinates payments and account resolution, and helps drive internal marketing initiatives. The company offers opportunities for team members to develop their talents and grow with an expanding organization.

Requirements

High school diploma or equivalent required.
Ability to communicate effectively verbally and in writing.
Ability to listen to and understand information verbally and in writing.

Nice To Haves

One year of administrative experience preferred.
Bilingual ability is a plus, but not required.

Responsibilities

Greet and receive customers, determine the nature of their visit, and notify the appropriate team members.
Perform various administrative duties.
Welcome visitors to the practice and provide information about clinic features.
Answer, screen, and route incoming calls and take messages as needed.
Check in first-time patients and collect general information from them.
Verify insurance information.
Notify clinicians when patients arrive and are ready.
Make appointments for returning patients as necessary.
Print or reprint appointment reminders and school or work excuses.
Make changes to the patient schedule as necessary.
Coordinate payment arrangements or account resolution.
Receive, store, and deliver shipments and mail.
Take payments and post them to accounts.
Update charts and patient information.
Drive internal marketing initiatives and foster participation from everyone.