Front Desk Coordinator I

Smile Doctors•Sicklerville, NJ

11d•$17 - $21

About The Position

Smile Doctors is seeking a Front Desk Coordinator I to support its practice by welcoming visitors, coordinating patient arrivals and appointments, and performing administrative duties. The role includes communicating with patients and team members, handling payments and account information, maintaining patient records, and supporting internal marketing initiatives. The position contributes to a people-first, fun, and encouraging workplace focused on helping patients and changing the way the world smiles.

Requirements

High school diploma or equivalent required.
Ability to communicate effectively verbally and in writing.
Ability to listen to and understand information verbally and in writing.

Nice To Haves

One year of administrative experience preferred.
Bilingual ability is a plus, but not required.

Responsibilities

Greet and receive customers, determine the nature of their visit, and notify appropriate team members.
Perform various administrative duties.
Welcome visitors to the practice and provide information about clinic features.
Answer, screen, and route incoming calls, and take messages as needed.
Check in patients and collect general information during their first visit.
Verify insurance information.
Notify clinicians when patients arrive and are ready.
Make appointments for returning patients as necessary.
Print or reprint appointment reminders and school or work excuses.
Make changes to the patient schedule as necessary.
Coordinate payment arrangements or account resolution.
Receive, store, and deliver shipments and mail.
Take payments and post them to accounts.
Update charts and patient information.
Drive internal marketing initiatives and encourage participation from everyone.