Front Desk Coordinator I

Smile Doctors•McLean, VA

About The Position

Northern Virginia Orthodontics is seeking a Front Desk Coordinator I to join its growing team. The role welcomes visitors, supports patients and clinicians, and performs administrative duties to help the practice run smoothly. The coordinator also supports internal marketing initiatives and encourages team participation. The company describes its culture as people-first, fun, and encouraging, and offers team members opportunities to develop their talents and strengths.

Requirements

High school diploma or equivalent required.
Ability to communicate effectively verbally and in writing.
Ability to listen to and understand information verbally and in writing.

Nice To Haves

One year of administrative experience preferred.
Bilingual ability is a plus, but not required.

Responsibilities

Greet and receive customers, determine the nature of their visit, and notify appropriate team members.
Welcome visitors and provide information about clinic features.
Answer, screen, and route incoming calls and take messages as needed.
Check in first-visit patients and collect general information.
Verify insurance information.
Notify clinicians when patients arrive and are ready.
Make appointments for returning patients as necessary.
Print or reprint appointment reminders and school or work excuses.
Make changes to the patient schedule as necessary.
Coordinate payment arrangements or account resolution.
Receive, store, and deliver shipments and mail.
Take payments and post them to accounts.
Update charts and patient information.
Drive internal marketing initiatives and foster participation from everyone.