Front Desk Coordinator

North American Dental Group • Middleburg Heights, OH

5d

About The Position

The Front Desk Coordinator supports a dental practice focused on patient-first care and a positive patient experience. The role handles front-desk administration, patient scheduling and communication, dental service explanations, and financial and insurance-related tasks. The listed schedule is Monday through Thursday, 7:45 a.m.–4:00 p.m., and Friday, 7:45 a.m.–1:00 p.m.

Requirements

• High school diploma or equivalent.
• Dependability and skill in quality control when handling financial information.
• Knowledge of dental software and Microsoft Office programs, with the ability to learn new programs as needed.

Nice To Haves

• Associate’s degree preferred.
• 1–5 years of customer service, insurance, or dental experience preferred.

Responsibilities

• Handle financial information carefully, verify insurance, and prepare end-of-day reports.
• Sort, open, and distribute mail; scan and photocopy documents.
• Answer phone calls and provide information to callers.
• Greet visitors and patients.
• Schedule, verify, and confirm patient appointments.
• Explain procedures and services to patients using dental knowledge.
• Present financial policies and arrangements to patients.
• Collect co-payments and verify insurance coverage as appropriate.
• Track appointments affected by no-shows, cancellations, and late arrivals.

Benefits

• Competitive paid time off for full-time and part-time team members, increasing with career growth.
• Comprehensive benefits package, including 401(k).
• Opportunities for career growth and continuing education.
• An atmosphere that allows for freedom and individuality.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED