Front Desk Coordinator

U.S. Oral Surgery Management • West Allis, WI

4d • Onsite

About The Position

Wisconsin Oral Surgery & Dental Implants is seeking a dedicated Front Desk Office Coordinator to support its oral surgery practice. The position is an important part of the team, with a focus on exceptional patient care, positive patient experiences, and practice efficiency. The coordinator serves as a first point of contact, greeting visitors, managing calls, scheduling appointments, maintaining the reception area, handling mail, and providing administrative support.

The role includes assisting patients with appointments and account creation, checking patients in, posting payments, converting treatment plans, and coordinating surgery scheduling and preparations. The coordinator works closely with other professionals, handles a variety of administrative responsibilities, and adapts to changing practice needs. This job description notes that duties and responsibilities may change, and reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

• Completion of high school or equivalent.
• Demonstrated administrative experience, with a track record of growth or improvement in previous positions.
• Ability to multitask and work independently as a self-starter in a fast-paced environment.
• Experience with customer service techniques.
• Superior verbal and written communication skills.
• Willingness to take on other duties and adapt to changing practice needs.

Nice To Haves

• Previous oral surgery, dental, or medical experience.

Responsibilities

• Answer incoming calls and assist patients with scheduling appointments.
• Create patient accounts.
• Check patients in and post payments.
• Convert treatment plans accurately and efficiently.
• Assist with scheduling surgeries and ensure necessary preparations are made.
• Collaborate with other professionals and handle administrative tasks.
• Provide a positive patient experience and contribute to office efficiency.
• Take on other duties as assigned and adapt to the evolving needs of the practice.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED