Front Desk Coordinator

Platinum Dermatology Partners LLC•Phoenix, AZ

13d•Onsite

About The Position

Platinum Dermatology Partners is seeking a Front Desk Coordinator for its Skin Science clinic in Phoenix, Arizona. The role is suited to a friendly, professional candidate who puts patients first and can deliver excellent customer service in a fast-paced clinic. The coordinator manages front desk operations, supports patient check-in and check-out, and helps ensure patient records and appointment information are accurate. Platinum Dermatology Partners is a network of dermatology clinics offering general, cosmetic, medical, plastic surgery, and cancer-screening treatments. The company has more than 145 clinics, 350 providers, and 2,300 employees across Texas, Arizona, California, Nevada, and Florida. Its stated purpose is to empower the practice of exceptional dermatology, with values of collaboration, ownership, respect, excellence, authenticity, and integrity. Employees are expected to produce quality work within deadlines, interact professionally, contribute to teams, work independently, and coordinate with colleagues and other organizations as needed. Employment offers are contingent on successful completion of pre-employment background checks.

Requirements

High school diploma or GED equivalent.
At least 2–3 years of front desk experience in a medical office or clinic.
Prior dermatology, cosmetic, and injectables experience.
Experience with patient check-in and check-out workflows.
Prior insurance verification and appointment scheduling experience.
Knowledge of medical dermatology terminology, CPT, and ICD-10.
Strong written and verbal communication skills.
Strong mathematics skills.
Professional appearance and manner.
Ability to work efficiently in a fast-paced environment.
Ability to demonstrate compassion and care when interacting with patients, coworkers, and others.
Ability to prioritize tasks, understand provider instructions, and know when to seek information or advice.

Nice To Haves

Experience using EMR systems.

Responsibilities

Handle front desk operations professionally and accurately, including answering phones, greeting patients, scheduling appointments, responding to routine inquiries, and forwarding non-routine requests to appropriate personnel.
Prepare necessary patient paperwork before appointments.
Review EMA for information that needs to be updated.
Update patient information and enter it accurately in EMA.
Identify payer sources and verify insurance eligibility and prior authorization.
Record and collect patient copayments and/or balances at check-in and check-out.
Perform other duties as assigned.
Work effectively as a team contributor, communicate and coordinate work efforts, and interact professionally with employees, patients, customers, and suppliers.