Front Desk Coordinator

Wake Research•Raleigh, NC

6d•Onsite

About The Position

The Front Desk Coordinator is the first point of contact for participants, sponsors, and visitors at Wake Research, an M3 company. The role helps provide a professional, welcoming experience and supports smooth daily site operations by handling reception duties and administrative and occasional operational tasks accurately and efficiently. This is an on-site position at the Raleigh, North Carolina site.

Requirements

At least 1 year of related experience is preferred.
Knowledge of Microsoft Office Suite is required.

Nice To Haves

Prior clinical research experience or a relevant healthcare background.
Prior patient recruitment or community outreach experience.
Knowledge of Clinical Conductor, QuickBase, or IRB portals.

Responsibilities

Greet participants, sponsors, and visitors professionally and courteously, and notify the appropriate staff member of their arrival.
Prepare forms for new participant visits and ensure paperwork is completed accurately.
Scan and upload required forms and information into the appropriate system.
Answer and direct incoming phone calls professionally and promptly.
Place reminder calls and send reminder texts to participants.
Receive and open incoming shipments and inform study coordinators of their arrival, as applicable.
Keep the reception area clean, organized, and presentable.
Monitor office supply inventory and work with site leadership to place orders as needed.
Manage the participant referral program and assist the onsite or remote Participant Recruitment Specialist as needed.
Maintain participant compensation by assigning payment cards and ensuring timely distribution through the applicable system.
Provide administrative support as needed, including assistance with regulatory document completion and filing.