Front Desk Coordinator I

Smile Doctors • Grand Rapids, MI

4d

About The Position

KC Orthodontics is seeking a Front Desk Coordinator I to support the practice’s reception and administrative operations. The coordinator welcomes visitors, provides information about clinic features, and helps create a people-first, encouraging environment. The role also supports internal marketing initiatives and encourages team participation.

The coordinator greets patients, determines the nature of their visit, and notifies the appropriate team members. Duties include handling incoming calls, checking in new patients, verifying insurance, notifying clinicians when patients arrive, scheduling and adjusting appointments, and updating patient charts and information. Additional responsibilities include coordinating payment arrangements, taking and posting payments, printing appointment reminders and school or work excuses, and receiving and distributing shipments and mail.

This is an opportunity to grow with an expanding organization. KC Orthodontics describes its culture as focused on loving people first, supporting team members’ talents and strengths, and helping them build their abilities and careers.

Requirements

• High school diploma or equivalent required.
• Ability to communicate effectively verbally and in writing.
• Ability to listen to and understand information verbally and in writing.

Nice To Haves

• One year of administrative experience preferred.
• Bilingual ability is a plus but not required.

Responsibilities

• Greet and receive customers, determine the nature of their visit, and notify appropriate team members.
• Perform various administrative duties.
• Welcome visitors and provide information about clinic features.
• Answer, screen, and route incoming calls and take messages as needed.
• Check in first-visit patients and collect general information.
• Verify insurance information.
• Notify clinicians of patient arrival and readiness.
• Make appointments for returning patients as necessary.
• Print or reprint appointment reminders and school or work excuses.
• Make changes to the patient schedule as necessary.
• Coordinate payment arrangements or account resolution.
• Receive, store, and deliver shipments and mail.
• Take payments and post them to accounts.
• Update charts and patient information.
• Drive internal marketing initiatives and foster participation from everyone.

Benefits

• Competitive salary
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short- and long-term disability coverage
• 401(k) plan
• Two weeks of paid time off in the first year
• Paid holidays
• Discounts on braces and clear aligners for the employee and family members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED