Radiology Front Desk Scheduler

UnitedHealth Group•Mount Kisco, NY

3d•$16 - $29•Onsite

About The Position

Optum Radiology, part of Optum, is seeking a friendly, patient-focused, detail-oriented Radiology Front Desk Scheduler for its Mount Kisco, New York team. The role completes established processes and protocols, works cooperatively with care-team members, provides excellent customer service, follows Lean processes, and supports financial, clinical, and service goals. The position also supports continuity and coordination of care through scheduling and tracking systems, effective communication, documentation, and compliance with administrative policies and relevant medical, confidentiality, HIPAA, and OSHA requirements. The schedule is 40 hours per week between 8:00 a.m. and 5:00 p.m., with rotating Saturdays from 8:00 a.m. to 3:00 p.m. The supervisor determines shift assignment. The work location is 90 South Bedford Road, First Floor, Mount Kisco, NY 10549. The hourly pay range is $16.00 to $29.00, based on full-time employment and factors including local labor markets, education, and experience.

Requirements

High school diploma or GED.
At least 1 year of computer proficiency, including multitasking across applications such as Microsoft Outlook, Excel, and Word.
At least 1 year of customer service or healthcare-related experience.
Ability to abide by the Optum/UHG code of conduct.
Ability to work the 40-hour weekly schedule listed in the posting.
Ability to work independently while demonstrating good judgment and accountability.
Demonstrated ability to work well with healthcare providers.
Strong organizational and time-management skills.
Ability to multitask and prioritize tasks to meet deadlines.
Ability to work well under pressure in a fast-paced environment.
Excellent verbal and written communication skills, including communicating clearly and concisely and understanding and interpreting information from others.

Nice To Haves

Experience working with an electronic health record (EPIC).
Knowledge of radiology.
Knowledge of medical terminology.
Experience working with scheduling programs.
At least 1 year of experience in a medical front-office position, performing duties such as scheduling appointments, checking patients in and out, insurance verification, collecting co-pays, and maintaining medical records.

Responsibilities

Obtain accurate and updated patient information, including name, address, and insurance information.
Perform insurance verification on the date of service.
Schedule radiology procedures in an organized and efficient manner and confirm appointments.
Check patients in and out.
File, fax, and maintain medical records.
Maintain a work-queue list and complete pending actions, including referrals and appointment scheduling.
Answer incoming and outgoing telephone calls promptly and courteously.
Complete referral documentation promptly.
Provide prompt, courteous patient follow-up, such as scheduling specialist and follow-up appointments and obtaining lab results or specialist reports.
Follow Optum employee policies identified via Sparq and work cohesively with colleagues to achieve team goals.
Attend quarterly departmental trainings.
Participate in planning, coordinating, and implementing care with the multidisciplinary team in accordance with the Plan of Care.
Support continuity of care through scheduling and tracking systems.
Communicate effectively with patients, families, team members, and other healthcare professionals, with communication reflected in documentation, case conferences, communication notes, and evaluations.
Comply with administrative policies to ensure quality of care.
Scan documents accurately and efficiently, monitor the fax server, retrieve or scan documents, and assign them to the appropriate electronic chart.
Keep abreast of current medical requirements relevant to the position, maintain patient confidentiality, and comply with HIPAA and OSHA requirements.
Arrive on time and abide by the Optum/UHG code of conduct.
Cross-train and help at other locations if needed.
Perform other duties as assigned.

Benefits

Paid time off accrued beginning with the first pay period and 8 paid holidays.
Medical plan options and participation in a Health Spending Account or Health Savings Account.
Dental, vision, life and AD&D insurance, and short-term and long-term disability coverage.
401(k) savings plan.
Employee Stock Purchase Plan.
Education reimbursement.
Employee discounts.
Employee Assistance Program.
Employee Referral Bonus Program.
Voluntary benefits, including pet insurance, legal insurance, and long-term care insurance.
Performance rewards and incentive and recognition programs.
Equity stock purchase and 401(k) contribution, subject to eligibility requirements.