Radiology Front Desk Scheduler

UnitedHealth Group•Fishkill, NY

1d•$16 - $29•Onsite

About The Position

Optum Radiology, part of Optum, is seeking a friendly, patient-focused, detail-oriented Radiology Front Desk Scheduler. The role completes established processes and protocols, works cooperatively with care-team members, supports excellent customer service and Lean processes, and helps the team meet financial, clinical, and service goals. The position is based at 600 Westage Business Center Drive, First Floor, Fishkill, NY 12524. The schedule is Monday through Friday, 9:00 a.m. to 6:00 p.m., for a 40-hour work week, with required rotating Saturdays between 8:00 a.m. and 3:00 p.m.; hours may change based on business needs. The scheduler handles patient registration and information updates, insurance verification, radiology procedure scheduling, records and documentation, patient check-in and check-out, telephone calls, referrals, and follow-up services. The role also supports continuity of care through scheduling and tracking systems, communicates with patients, families, care-team members, and other health professionals, and maintains accurate electronic records. Employees must follow Optum policies and applicable patient confidentiality, HIPAA, and OSHA requirements, attend quarterly departmental training, and cross-train or help at other locations when needed. The posting offers an hourly pay range of $16.00 to $29.00, based on factors including local labor markets, education, work experience, and certifications. Compensation is based on full-time employment. Benefits and incentives are subject to eligibility requirements.

Requirements

High school diploma or GED.
At least 1 year of computer proficiency experience, including multitasking across applications such as Microsoft Outlook, Excel, and Word.
At least 1 year of customer service or health care-related experience.
Ability to abide by the Optum/UHG code of conduct.
Ability to work the 40-hour weekly schedule listed in the posting.
Ability to maintain patient confidentiality and comply with applicable HIPAA and OSHA requirements.

Nice To Haves

Experience working with an electronic health record (EPIC).
Knowledge of radiology.
Knowledge of medical terminology.
Experience working with scheduling programs.
At least 1 year of experience in a medical office performing duties such as scheduling appointments, checking patients in and out, verifying insurance, collecting co-pays, and maintaining medical records.
Ability to work independently and demonstrate good judgment and accountability.
Demonstrated ability to work well with health care providers.
Strong organizational and time-management skills.
Ability to multitask and prioritize tasks to meet deadlines.
Ability to work well under pressure in a fast-paced environment.
Excellent verbal and written communication skills, including communicating clearly and concisely and understanding and interpreting information from others.

Responsibilities

Obtain accurate, updated patient information, including name, address, and insurance information.
Perform insurance verification on the date of service.
Schedule radiology procedures in an organized and efficient manner.
File, fax, and maintain medical records.
Check patients in and out.
Maintain a work queue and complete pending actions, including referrals and appointment scheduling.
Confirm and schedule appointments.
Answer incoming and outgoing telephone calls promptly and courteously.
Complete referral documentation promptly.
Provide prompt, courteous follow-up services, such as scheduling specialist and follow-up appointments and obtaining lab results or specialist reports.
Follow standards identified through Sparq regarding Optum employee policies.
Work cohesively with fellow employees to achieve team goals.
Attend quarterly departmental trainings.
Participate in planning, coordinating, and implementing care with the multidisciplinary team in accordance with the Plan of Care.
Assure continuity of care through scheduling and tracking systems.
Communicate effectively with patients, families, team members, and other health care professionals, including through documentation, case conferences, communication notes, and evaluations.
Comply with administrative policies to ensure quality of care.
Scan documents accurately and efficiently, monitor the fax server, retrieve or scan documents, and assign them to the appropriate electronic chart.
Keep abreast of current medical requirements relevant to the position, maintain patient confidentiality, and abide by HIPAA and OSHA requirements.
Arrive on time and abide by the Optum/UHG code of conduct.
Cross-train and help at other locations if needed.
Perform other duties as assigned.

Benefits

Paid time off accruing from the first pay period and 8 paid holidays.
Medical plan options and participation in a Health Spending Account or Health Savings Account.
Dental insurance.
Vision insurance.
Life and AD&D insurance.
Short-term disability coverage.
Long-term disability coverage.
401(k) savings plan.
Employee stock purchase plan.
Education reimbursement.
Employee discounts.
Employee Assistance Program.
Employee referral bonus program.
Voluntary benefits, including pet insurance, legal insurance, and long-term care insurance.
Performance rewards and incentive and recognition programs.
401(k) contribution.
Equity stock purchase.