Front Desk Receptionist / Scheduler (Clackamas)

QUEST CENTER FOR INTEGRATIVE HEALTH•Portland, OR

2d•$22 - $0•Onsite

About The Position

The Front Desk Receptionist / Scheduler represents Quest Center as a welcoming and professional first point of contact for clients and visitors. The role supports clinic staff through administration and communication, helping clients feel supported and cared for through efficient intake and scheduling, clear communication, and daily assistance to Behavioral Health and Medical Teams. The Front Desk Team works closely together throughout the day, and the position requires effective teamwork and respectful communication. This is a full-time, onsite role primarily based at the Clackamas location, with approximately one to two days per week at the Multnomah location. Occasional local travel between locations may be required. The regular schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m., with flexibility to occasionally cover shifts starting as early as 7:15–7:30 a.m. The position is hourly, non-exempt, and 1.0 FTE, with a listed salary of $22.00 per hour. It reports to the Manager of Operations.

Requirements

At least one year of medical reception experience is listed as a minimum qualification; the posting also states medical reception experience is preferred but not required.
Ability to work with culturally diverse clients and communities in a culturally sensitive and appropriate manner.
Knowledge of and belief in Quest Center’s mission.
Excellent interpersonal skills.
Ability to communicate with empathy and professionalism during challenging client interactions.
Punctuality and dependability.
Ability to multitask while maintaining a calm and professional demeanor.
Exceptional attention to detail.
Basic computer skills.
Basic cash-handling skills.
Willingness to learn.
Ability to work effectively as part of a close-knit team.
Ability to work the stated Monday–Friday schedule and occasionally cover early shifts as staffing needs require.

Nice To Haves

Public health or nonprofit experience is preferred.

Responsibilities

Provide clinic-wide support for Medical, Mental Health, Recovery, WISH, HIV Services, FSR, and Management teams.
Provide excellent customer service in a professional setting.
Communicate with other agencies on behalf of Quest Center clients.
Answer multi-line phones and direct calls to the appropriate location.
Check clients in for appointments.
Schedule in-person and virtual appointments.
Use the SOP system for supplement purchases and payments.
Open and/or close the clinic.
Make appointment reminder calls.
Prepare paperwork for the next day's appointments, including legal documents and insurance forms.
Process incoming and outgoing mail.
Serve as a clinic liaison by learning clinic processes and services and answering general questions from prospective clients.
Participate in clinic-provided training on HIPAA, CFR 42 Part 2, cybersecurity, and other topics.
Complete project-based assignments.
Work alongside other Front Desk Team members.
Know the intake process for all departments and help screen questions about insurance.

Benefits

Fully paid Kaiser medical, vision, and dental insurance, with options to increase coverage and add dependents.
403(b) retirement savings plan with a 1% employer contribution.
Five weeks of paid time off in the first year, increasing based on tenure.
Eligibility for student loan forgiveness programs.
Fully paid Employee Assistance Program through Canopy.
Two-month, fully paid sabbatical after seven years with Quest.
Nine paid holidays annually.
Annual continuing education budget and $800 in professional training funds.
Optional hospital indemnity plan.
Optional employee-paid life and Accidental Death & Dismemberment coverage.
Optional employee-paid short-term and long-term disability coverage.