Front Desk Coordinator Surgery Center

Fresenius Medical Care•Miami, FL

About The Position

The Patient Services Coordinator coordinates scheduling, pre-procedure communication, medical-record documentation, EMR demographic data entry, payer requirements, and revenue-cycle activities. The role also greets patients and answers a multi-line telephone and fax. The coordinator manages appointments and preoperative activities, supports patient admissions, maintains confidential medical and financial records, completes front-end billing and insurance-verification processes, and handles medical-record documentation and distribution. The position also oversees office materials, inventory, shipments, and deliveries.

Requirements

High school diploma or an equivalent combination of education and experience.
One to two years of related experience, preferably in a medical setting with insurance billing.
Proficiency with computers and related software, such as Microsoft Office.
Excellent verbal and written communication skills.
Ability to handle several tasks simultaneously.
Ability to adapt to supporting software applications.

Nice To Haves

Associate degree or higher preferred.

Responsibilities

Schedule and enter appointments in the scheduling module promptly and efficiently, ensuring pre-procedure and preoperative activities are scheduled or completed.
Manage patient and center cancellations and schedule additions according to center scheduling parameters; print daily patient schedules and pull patient charts.
Greet patients and visitors professionally and obtain patient identification and insurance information to initiate admissions.
Assemble, maintain, and safeguard confidential patient medical and financial records.
Complete front-end billing procedures by entering required information into the computer registration module.
Verify insurance and complete prior authorizations or other payer-required actions.
Assist with patient transportation when the patient qualifies under the Company Transportation Policy.
Ensure required signatures are included on charts and admissions data according to company policies and procedures.
Scan and file documents accurately within 24 hours of a completed visit, including physician reports to referral sources.
Communicate procedure and insurance changes identified during patient visits to appropriate internal parties and update the patient record immediately.
Perform daily encounter checks to support reporting accuracy.
Coordinate the collection, processing, maintenance, storage, retrieval, documentation, and distribution of medical records according to policy and procedure.
Maintain logs documenting the release of medical records.
Provide information to parties involved in research or study projects concerning patient care and service utilization, in accordance with policy.
Oversee office materials, including inventory, shipments, and deliveries.
Perform other duties as assigned.