Front Desk Coordinator Surgery Center

Fresenius Medical Care•Jacksonville, FL

About The Position

The Patient Services Coordinator coordinates scheduling, pre-procedure communication, medical-record documentation, electronic medical record (EMR) demographic data entry, payer requirements, and revenue-cycle activities. The role also greets patients and answers a multi-line telephone and fax. It supports the patient admission process, maintains confidential medical and financial records, completes registration and insurance-related processes, and helps ensure that documentation and encounter reporting are accurate and timely. The position works in a health care facility with controlled air temperature and moderate noise. Day-to-day work includes desk and computer tasks and interaction with patients, facility staff, and physicians. Exposure to infectious and contagious diseases or materials may occur. Reasonable accommodations may be made for individuals with disabilities to perform the essential functions.

Requirements

High school diploma or an equivalent combination of education and experience.
1–2 years of related experience, preferably in a medical setting with insurance billing.
Proficiency with computers and related software, such as Microsoft Office.
Excellent verbal and written communication skills.
Ability to handle several tasks simultaneously.
Ability to adapt to supporting software applications.

Nice To Haves

Associate degree or higher preferred.

Responsibilities

Schedule and enter appointments in the scheduling module in a timely and efficient manner.
Ensure pre-procedure and preoperative activities are scheduled or completed.
Manage patient and center cancellations, such as cancellations due to equipment issues, and additions to the schedule according to center scheduling parameters.
Print the patient schedule and pull patient charts daily.
Professionally greet patients and visitors and obtain identification and insurance information to initiate admissions.
Assemble, file, and maintain patient medical and financial records confidentially and securely.
Complete the front-end billing process by entering information into the computer registration module.
Perform insurance verification and complete prior authorizations or other payer-required actions.
Assist with patient transportation when the patient qualifies under the Company Transportation Policy.
Ensure required signatures are included on charts and admission data in accordance with company policies and procedures.
Accurately scan and file documents within 24 hours of a completed visit, including physician reports to referral sources.
Immediately communicate procedure and insurance changes identified during a patient visit to appropriate internal parties and the patient record.
Perform daily encounter checks to ensure reporting accuracy.
Coordinate the collection, processing, maintenance, storage, retrieval, documentation, and distribution of medical records according to policy and procedure.
Maintain documentation logs of medical-record releases.
Provide information to parties engaged in research or study projects involving patient care and utilization of services in accordance with policy.
Oversee materials entering and leaving the office, including inventory, shipments, and deliveries.
Perform other duties as assigned.