Front Desk Coordinator Surgery Center

Fresenius Medical Care•Miami, FL

About The Position

The Front Desk Coordinator supports surgery center operations by coordinating scheduling, pre-procedure communication, medical record documentation, electronic medical record (EMR) demographic data entry, payer requirements, and revenue-cycle processes. The position greets patients and visitors and answers a multi-line telephone and fax. It also supports patient admissions, maintains confidential medical and financial records, and coordinates the handling and distribution of records and office materials. The role works in a healthcare facility with controlled air temperature and moderate noise levels. It involves desk and computer work and interaction with patients, facility staff, and physicians. The employee may be exposed to infectious or contagious diseases and materials. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

High school diploma or an equivalent combination of education and experience.
One to two years of related experience, preferably in a medical setting with insurance billing.
Proficiency with computers and related software, such as Microsoft Office.
Excellent verbal and written communication skills.
Ability to handle several tasks simultaneously.
Ability to adapt to supporting software applications.

Nice To Haves

Associate degree or higher preferred.

Responsibilities

Schedule and enter appointments in the scheduling module in a timely and efficient manner.
Ensure pre-procedure and preoperative activities are scheduled or completed.
Manage patient and center cancellations, as well as schedule additions, in accordance with center scheduling parameters.
Print the daily patient schedule and pull patient charts.
Greet patients and visitors professionally and obtain patient identification and insurance information to initiate admissions.
Assemble, file, and maintain patient medical and financial records confidentially and securely.
Complete the front-end billing process by entering required information in the computer registration module.
Verify insurance and complete processes for prior authorizations or other payer-required actions.
Assist with patient transportation when the patient qualifies under the Company Transportation Policy.
Ensure required signatures are included on charts and admissions data in accordance with company policies and procedures.
Scan and file documents accurately within 24 hours of a completed visit, including physician reports to referral sources.
Communicate procedure and insurance changes identified during a patient visit to appropriate internal parties and update the patient record immediately.
Perform daily encounter checks to ensure reporting accuracy.
Coordinate collection, processing, maintenance, storage, retrieval, documentation, and distribution of medical records according to policy and procedure.
Maintain documentation logs for medical-record releases.
Provide information to parties involved in research or study projects concerning patient care and service utilization in accordance with policy.
Oversee materials entering and leaving the office, including inventory, shipments, and deliveries.
Perform other duties as assigned.