Front Desk Practice Coordinator - New England Eye Center - Framingham
About The Position
Under general supervision, the Front Desk Practice Coordinator supports clinic or office activities and provides administrative support for clinical providers. The role assists with practice workflow operations, document and file maintenance, and project-oriented tasks. It maintains a high level of customer service through frequent telephone and in-person contact with patients and contributes to the hospital’s revenue cycle process, clinic operations, and patient experience. The position also performs general administrative and clerical support in a hands-on environment. Work is typically routine, follows standard procedures, and is closely supervised. The role supports scheduling, patient registration, patient flow, billing-related processes, and general office operations.
Requirements
- Good oral and written communication skills.
- Computer literacy, including familiarity with email, Microsoft Office programs, and scheduling applications.
- Excellent interpersonal and organizational skills.
- Ability to handle multiple projects and prioritize tasks.
- Flexibility in work assignments.
- Knowledge of third-party billing.
- Ability to maintain confidential medical information.
Nice To Haves
- High school diploma or equivalent.
- Two years of experience supporting customers.
- Bilingual ability.
Responsibilities
- Schedule patient appointments, including follow-up appointments, internal and external testing and labs, and surgical booking and coordination.
- Assist with scheduling template creation and changes.
- Answer phones, triage calls, respond to patient requests, and take messages in an office or call center setting.
- Greet and check in patients and verify patient demographic and insurance information.
- Assist with revenue cycle clearance, including registration accuracy, referral management, and insurance verification.
- Collect copayments.
- Prepare medical records and documentation for patient visits, including loading information into the EMR system.
- Monitor patient flow and communicate delays to patients and providers.
- Assist with billing charge entry and reconciliation.
- Complete general office work, including faxing, filing, mailing, correspondence, copying, ordering supplies, calendar management, and mail distribution.
- Provide general clerical support to department physicians.
- Participate in performance improvement projects.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
