Front Desk Coordinator

Platinum Dermatology Partners LLC • Gilbert, AZ

3d • Onsite

About The Position

The Front Desk Coordinator manages front desk operations at a fast-paced dermatology clinic and serves as a first point of contact for patients. The ideal candidate is friendly and professional, prioritizes patients, and provides excellent customer service. The role includes answering phones, greeting patients, scheduling appointments, responding to routine inquiries, preparing and updating patient records, verifying insurance, and collecting copays or balances. The position also requires effective teamwork, independent work, and professional communication with employees, patients, and suppliers.

Requirements

• High school diploma or GED equivalent.
• Minimum 2–3 years of front desk experience in a medical office or clinic.
• Experience with patient check-in and check-out workflows.
• Prior insurance verification and scheduling experience.
• Knowledge of medical dermatology terminology, CPT, and ICD-10.
• Strong written and verbal communication skills.
• Strong mathematics skills.
• Professional appearance and manner.
• Ability to work efficiently in a fast-paced environment.
• Ability to demonstrate compassion and caring when interacting with patients, coworkers, and others.
• Ability to prioritize tasks, understand provider instructions, and know when to seek information or advice.

Nice To Haves

• Prior dermatology or cosmetic experience.
• Experience using EMR systems.

Responsibilities

• Answer phones, greet patients, schedule appointments, address routine inquiries, and forward non-routine requests to appropriate personnel.
• Prepare necessary patient paperwork before appointments.
• Review EMA for information that needs to be updated.
• Update patient information and enter it accurately in EMA.
• Identify payer sources and verify insurance eligibility and prior authorization.
• Record and collect patient copays and/or balances at check-in and check-out.
• Perform other duties as assigned.
• Perform quality work within deadlines, with or without direct supervision.
• Interact professionally with employees, customers, and suppliers.
• Contribute effectively as a team member and coordinate work with others when needed.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Short-term and long-term disability plans
• Life and other voluntary plans
• 401(k) plan
• Employee Referral Program
• Paid Time-Off
• Company-Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED