Care Coordinator - Front Desk

Confluent Health•Village of Mamaroneck, NY

16h

About The Position

Care Coordinators are central to the patient experience, serving as the first voice patients hear and the first face they see. They create an organized, warm, and professional experience from the first call through each visit. This is a fast-paced, multitasking role in which organization, follow-through, and ownership support patients and the clinical team. The role handles front desk operations, patient and referral coordination, appointment scheduling, insurance verification and authorization, phone calls, and patient payments. Care Coordinators also help maintain patient flow and schedules while protecting patient privacy and upholding HIPAA standards. Comprehensive training is provided in EMR navigation, insurance fundamentals, scheduling workflows, and phone etiquette. Structured onboarding, ongoing support from clinic leadership, and clear opportunities to grow into clinic management, operations, and leadership roles are also provided.

Requirements

High school diploma or GED.
At least one year of experience in a customer-facing or patient-facing role, such as retail, hospitality, call center, medical reception, or another setting involving regular public interaction in person or over the phone.
Ability to manage multiple tasks while staying organized and detail-oriented.
Comfort and confidence communicating by phone, including handling incoming calls with patience and professionalism.
Basic computer proficiency, including ability to learn new systems, navigate scheduling software, send emails, and work in spreadsheets.

Responsibilities

Create a welcoming, professional first impression for patients, visitors, and referral sources.
Handle front desk operations, including patient check-in and check-out, scheduling, insurance verification and authorization, and phone calls.
Review, schedule, and follow up on incoming referrals by gathering information, creating or updating patient records, and helping patients understand next steps.
Keep patient flow and schedules moving by confirming appointments, working waitlists, filling cancellations, and following up with patients who need future visits.
Collect copays, balances, and other patient payments accurately and professionally, including basic payment tracking or reconciliation when needed.
Protect patient privacy and uphold HIPAA standards in all front desk interactions and documentation.