Care Coordinator - Front Desk

Confluent Health • Surprise, AZ

8d

About The Position

At Confluent Health and its affiliated brands, Care Coordinators are central to the patient experience. They provide an organized, warm, and professional experience from the first patient call through each visit. This is a fast-paced, multitasking front-desk role that requires organization, follow-through, and ownership, with a direct impact on patients and the clinical team.

The role handles patient check-in and check-out, scheduling, insurance verification and authorization, phone calls, and referral follow-up. It also supports patient flow, payment collection, and patient privacy. No prior medical experience is required; comprehensive training is provided in EMR navigation, insurance fundamentals, scheduling workflows, and phone etiquette.

The position is scheduled for 15–20 hours per week, Monday, Wednesday, and Friday from 1:00 p.m. to 6:30 p.m. Compensation is $18–$21 per hour.

Requirements

• High school diploma or GED.
• At least one year of experience in a customer-facing or patient-facing role, such as retail, hospitality, call center, medical reception, or another setting involving regular interaction with the public in person or by phone.
• Ability to manage multiple tasks while staying organized and detail-oriented.
• Comfort and confidence communicating by phone, including handling incoming calls with patience and professionalism.
• Basic computer proficiency, including ability to learn new systems, navigate scheduling software, send emails, and work in spreadsheets.

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources.
• Handle front-desk operations, including patient check-in and check-out, scheduling, insurance verification and authorization, and phone calls.
• Review, schedule, and follow up on incoming referrals by gathering information, creating or updating patient records, and helping patients understand next steps.
• Support patient flow and schedules by confirming appointments, working waitlists, filling cancellations, and following up with patients who need future visits.
• Collect copays, balances, and other patient payments accurately and professionally, including basic payment tracking or reconciliation when needed.
• Protect patient privacy and uphold HIPAA standards in all front-desk interactions and documentation.

Benefits

• Generous paid time off.
• Medical, dental, vision, and disability benefits.
• 401(k) with a 4% employer match.
• Comprehensive training in EMR navigation, insurance fundamentals, scheduling workflows, and phone etiquette.
• Structured onboarding and ongoing support from clinic leadership.
• Clear growth pathways, with front-desk team members having advanced into clinic management, operations, and leadership roles.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED