Care Coordinator - Front Desk

Confluent Health•Oro Valley, AZ

About The Position

At Confluent Health and its affiliated brands, Care Coordinators are central to the patient experience. They are often the first voice patients hear and the first face they see, setting an organized, warm, and professional tone from the first call through each visit. This is a fast-paced, multitasking role in which organization, follow-through, and ownership directly affect patients and the clinical team. The position handles front desk operations and supports patient scheduling, referrals, payments, and patient flow while protecting privacy and following HIPAA standards. No prior medical experience is required; comprehensive training is provided in EMR navigation, insurance fundamentals, scheduling workflows, and phone etiquette, along with structured onboarding and ongoing support from clinic leadership. Clear growth pathways are available, and front desk team members have advanced into clinic management, operations, and leadership roles.

Requirements

High school diploma or GED.
At least one year of experience in a customer-facing or patient-facing role, such as retail, hospitality, call center, medical reception, or another setting involving regular public interaction in person or over the phone.
Ability to manage multiple tasks while staying organized and detail-oriented.
Comfort and confidence communicating by phone, including handling incoming calls patiently and professionally.
Basic computer proficiency, including the ability to learn new systems, navigate scheduling software, send emails, and work in spreadsheets.

Responsibilities

Create a welcoming, professional first impression for patients, visitors, and referral sources.
Handle front desk operations, including patient check-in and check-out, scheduling, insurance verification and authorization, and phone calls.
Review, schedule, and follow up on incoming referrals by gathering information, creating or updating patient records, and explaining next steps to patients.
Support patient flow and keep schedules moving by confirming appointments, working waitlists, filling cancellations, and following up with patients who need future visits.
Collect copays, balances, and other patient payments accurately and professionally, including basic payment tracking or reconciliation when needed.
Protect patient privacy and uphold HIPAA standards in front desk interactions and documentation.