Care Coordinator - Front Desk

Confluent Health•Tualatin, OR

About The Position

At Confluent Health and its affiliated brands, Care Coordinators are central to the patient experience. They are often the first voice patients hear and the first face they see, setting an organized, warm, and professional tone from the first call through every visit. This fast-paced, multitasking role requires organization, follow-through, and ownership, and directly affects patients and the clinical team. The position handles front desk and patient-support workflows, including check-in and check-out, scheduling, referrals, insurance verification and authorization, phone calls, payments, and patient-flow coordination. The company provides comprehensive training in EMR navigation, insurance fundamentals, scheduling workflows, and phone etiquette, as well as structured onboarding and ongoing support from clinic leadership. Front desk team members have clear growth pathways into clinic management, operations, and leadership roles.

Requirements

High school diploma or GED.
At least one year of experience in a customer-facing or patient-facing role, such as retail, hospitality, call center, medical reception, or another setting involving regular public interaction in person or over the phone.
Ability to manage multiple tasks while staying organized and detail-oriented.
Confidence communicating by phone and handling incoming calls patiently and professionally.
Basic computer proficiency, including ability to learn new systems, navigate scheduling software, send emails, and work in spreadsheets.

Responsibilities

Create a welcoming, professional first impression for patients, visitors, and referral sources.
Handle front desk operations, including patient check-in and check-out, scheduling, insurance verification and authorization, and phone calls.
Review, schedule, and follow up on incoming referrals by gathering information, creating or updating patient records, and helping patients understand next steps.
Confirm appointments, work waitlists, fill cancellations, and follow up with patients who need future visits to keep patient flow and schedules moving.
Collect copays, balances, and other patient payments accurately and professionally, including basic payment tracking or reconciliation when needed.
Protect patient privacy and uphold HIPAA standards in front desk interactions and documentation.