Care Coordinator - Front Desk

Pappas OPT Physical and Hand Therapy•Johnston, RI

10d

About The Position

The Care Coordinator is a central part of the patient experience and serves as the first point of contact for patients, visitors, and referral sources. This fast-paced, multitasking role supports front desk operations and helps create an organized, warm, and professional experience from the first call through each visit. The position works with patients and the clinical team to keep communications, schedules, and patient flow organized. The company provides comprehensive training in EMR navigation, insurance fundamentals, scheduling workflows, and phone etiquette, along with structured onboarding and ongoing support from clinic leadership. It also describes growth pathways into clinic management, operations, and leadership roles.

Requirements

High school diploma or GED.
At least one year of experience in a customer-facing or patient-facing role, such as retail, hospitality, call center, medical reception, or another setting involving regular interaction with the public in person or over the phone.
Ability to manage multiple tasks while remaining organized and detail-oriented.
Comfort and confidence communicating by phone, including handling incoming calls patiently and professionally.
Basic computer proficiency, including ability to learn new systems, navigate scheduling software, send emails, and work in spreadsheets.

Responsibilities

Create a welcoming, professional first impression for patients, visitors, and referral sources.
Handle front desk operations, including patient check-in and check-out, scheduling, insurance verification and authorization, and phone calls.
Review, schedule, and follow up on incoming referrals by gathering information, creating or updating patient records, and helping patients understand next steps.
Keep patient flow and schedules moving by confirming appointments, working waitlists, filling cancellations, and following up with patients who need future visits.
Collect copays, balances, and other patient payments accurately and professionally, including basic payment tracking or reconciliation when needed.
Protect patient privacy and uphold HIPAA standards in front desk interactions and documentation.