Care Coordinator - Front Desk

Confluent Health•Phoenix, AZ

About The Position

At Confluent Health and its affiliated brands, Care Coordinators are central to the patient experience. They are often the first voice patients hear and the first face they see, setting an organized, warm, and professional tone from the first call through each visit. This is a fast-paced, multitasking role where organization, follow-through, and ownership directly support patients and the clinical team. The position handles front desk operations, patient and referral coordination, appointment flow, communications, and payment collection. Comprehensive training is provided, including EMR navigation, insurance fundamentals, scheduling workflows, and phone etiquette. Structured onboarding and ongoing support from clinic leadership are available, along with growth pathways into clinic management, operations, and leadership roles. Compensation is $17–$18 per hour. Confluent Health, LLC and its affiliates are equal opportunity employers committed to building a diverse and inclusive workforce. They do not discriminate on the basis of protected characteristics and provide a contact for disability accommodation requests.

Requirements

High school diploma or GED.
At least one year of experience in a customer-facing or patient-facing role, such as retail, hospitality, call center, medical reception, or another setting involving regular interaction with the public in person or over the phone.
Ability to manage multiple tasks while staying organized and detail-oriented.
Comfort and confidence communicating by phone, including handling incoming calls patiently and professionally.
Basic computer proficiency, including the ability to learn new systems, navigate scheduling software, send emails, and work in spreadsheets.

Responsibilities

Create a welcoming, professional first impression for patients, visitors, and referral sources.
Handle front desk operations, including patient check-in and check-out, scheduling, insurance verification and authorization, and phone calls.
Review, schedule, and follow up on incoming referrals by gathering information, creating or updating patient records, and explaining next steps to patients.
Keep patient flow and schedules moving by confirming appointments, working waitlists, filling cancellations, and following up with patients who need future visits.
Collect copays, balances, and other patient payments accurately and professionally, including basic payment tracking or reconciliation when needed.
Protect patient privacy and uphold HIPAA standards in front desk interactions and documentation.