Front Desk
About The Position
The Front Desk Coordinator creates an extraordinary experience for service guests, prospective Future Professionals, and other school guests. The coordinator serves as a guest-service mentor to Future Professionals and follows service desk systems to guide and support smooth guest-service flow in the clinic classroom. The role provides the first impression of the school, supports guest check-in and checkout, responds to inquiries, and helps deliver the school’s service and sales experience. The position involves work in an indoor environment and domestic travel for recruitment and professional development. Part-time and full-time shifts are available; the schedule will be discussed at interview.
Requirements
- High school diploma or equivalent.
Nice To Haves
- Strong customer service and verbal and written communication skills.
- Ability to explain technical issues in non-technical language.
- Strong problem-solving and critical-thinking skills.
- Ability to work independently and as part of a team.
- Strong organizational skills and ability to prioritize tasks in a fast-paced environment.
Responsibilities
- Respond to service guest calls using the recommended Reservation Dialogue.
- Respond to prospective Future Professional inquiries using the Service Desk Team Telephone Script.
- Provide accurate service prices and promote monthly service and Take Home promotions.
- Follow Millennium/Meevo scheduling procedures.
- Complete assigned outbound no-show, reservation confirmation, new guest follow-up, and overdue guest calls, and document tasks in the Millennium/Meevo Task Manager.
- Accommodate guests who call or enter the facility using the proper dialogue and provide a positive first impression of the school.
- Facilitate service guest welcome and check-in, service completion, and checkout.
- Maintain knowledge of Take Home products and services and recommend additional services and products.
- Assist Future Professionals in completing the service experience and performing the 2-Minute Plan.
- Follow daily opening and closing procedures and balance the cash drawer using Meevo procedures.
- Answer the telephone in a friendly, helpful manner and use reservation dialogue and admissions call scripting for service guests and prospective Future Professionals.
- Confirm reservations in advance, follow up on no-shows, and make new guest service reservation follow-up calls.
- Resolve service guest challenges promptly and efficiently, following service refinement, communication, and documentation procedures.
- Attend Pow Wow meetings as needed, service desk meetings, monthly Town Hall meetings, team training, FUNraising, Free Hugs, Caper, Super Service Days and Nights, Style Extravaganza, and graduation celebrations.
- Monitor guest wait times and work with the service host and ticket leader to expedite guest service.
- Maintain a guest-ready service desk and work with the team to maintain guest seating and Take Home areas.
- Support the Guest Service Leader in communicating the guest-service experience and sales strategy and plan.
- Perform other tasks as needed that are not listed in the job description.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
