Front Desk

TownePlace Suites (Good Hospitality Services)•Crown Point, IN

11d

About The Position

The Front Desk role is responsible for registering guests, assigning rooms, and checking guests out promptly and courteously. The employee provides guests and fellow employees with routine and varied information in a pleasant, tactful manner. Duties include front desk and switchboard operations, guest reservations and inquiries, cash handling and reconciliation, coordination with housekeeping, complaint resolution, and maintaining hotel security and service standards. The role also includes laundry duties during the shift and other duties as requested or assigned.

Responsibilities

Receive shift instructions and the cash drawer from the Manager and review the Front Desk Log.
Count and verify bills and coins in the drawer.
Generate current house-status and pre-registration reports.
Compare housekeeping reports with house status, resolve discrepancies with housekeeping, and perform daily bucket checks.
Check in guests, establish credit, and assign rooms according to standard operating procedures.
Verify guest history information, issue room keys, and answer guest inquiries.
Answer the switchboard promptly, relay calls, and record messages.
Receive and sort incoming mail and prepare outgoing mail.
Pre-block and pre-register groups or tours as assigned.
Receive documents and place wake-up calls.
Post incidental charges to guest folios.
Check out guests, finalize folios, collect payment, and obtain room keys.
Resolve customer complaints and record specific complaint information.
Maintain and clean the immediate work area.
Balance the drawer at the end of the shift, prepare the cash drop, and record it on the Cash Drop Log.
Record significant information in the Front Desk Log.
Maintain compliance with company policies, practices, procedures, and safety standards.
Inspect conference rooms and common areas daily to ensure security standards are met.
Report to work in a clean, pressed uniform.
Stay familiar with local competition and rates.
Attend and participate in staff meetings.
Handle incoming reservations and record them properly.
Stay familiar with local restaurants, gas stations, and other areas surrounding the hotel.
Handle inquiries by phone and in person, and provide property tours when possible.
Perform daily area hotel availability checks.
Wash, dry, and fold laundry during the shift according to Laundry Attendant guidelines.
Perform other duties as needed or requested.