Front Desk

Mid Atlantic Retina•Newark, DE

12d

About The Position

Mid Atlantic Retina is seeking a Front Desk employee to support patient visits and office operations. The role checks patients in and out, copies patient insurance cards, confirms that referrals are presented, completes information in the electronic medical record (EMR), enters and verifies insurance, schedules patients, and assists with other office-related tasks. The position is full-time, Monday through Friday, for a 40-hour work week. Working hours range between 7 a.m. and 5 p.m., and overtime is indicated. The position is eligible for a $1,000 hiring incentive for new hires: $500 after successfully completing 90 days of employment and $500 after successfully completing one year. The incentive is not available to agency hires, internal transfers, or re-hires.

Requirements

High school diploma or GED.
Knowledge of ICD-10, CPT, and Microsoft Office Suite.
Ability to communicate verbally in person, in groups, over the telephone, and by email.
Ability to lift or move objects weighing over 20 pounds.
Vision abilities including close, distance, color, peripheral, and depth perception, and ability to adjust focus.
Manual and finger dexterity, precision or speed in handling items, muscular coordination, and physical stamina.
Ability to raise the dominant arm above shoulder height to assist patients with credit card payments, stylus, and insurance cards at check-in/check-out.
Ability to work with data and numbers, process data on a computer, attend to details, classify and record information, and store and retrieve information.
Ability to communicate ideas, read with comprehension, write reports or other documentation, and teach or train patients.

Nice To Haves

One year of front desk experience in a medical office or equivalent is desired.
Knowledge of NextGen is preferred but not required.

Responsibilities

Check patients in and out.
Copy patient insurance cards and ensure referrals are presented.
Complete patient information in the EMR system.
Enter and verify insurance information.
Schedule patients.
Assist with other office-related tasks.

Benefits

$1,000 hiring incentive for eligible new hires, paid in two installments subject to service milestones.
401(k) and profit sharing.
Health insurance.
Dental insurance.
Vision insurance.
Life insurance.
Short- and long-term disability.
Paid time off.
Bonuses.
Growth opportunities.