Front Desk

Dave & Buster's Inc.•Nashville, TN

10d•$13 - $19

About The Position

The Front Desk and Host position ensures Guests’ initial impressions of Dave & Buster’s are positive and welcoming. The role guides Guests through retail, game rental, and dining experiences, and delivers a fun Guest experience by combining food, drinks, and games in an inviting environment. Front Desk Team Members greet and assist Guests, manage the flow of arrivals and wait times, coordinate seating, process transactions, and support other Team Members as needed. The position may also involve merchandise sales and completing To Go orders. Team Members are expected to maintain a clean, organized, and well-stocked Front Desk and Host station; communicate Guest concerns to a Manager; and maintain a neat, clean, and professional appearance. The work takes place in a noisy, fast-paced environment and involves standing and walking throughout the shift, with frequent reaching, bending, and stooping. Work days, nights, and/or weekends as required.

Requirements

Must be at least 16 years of age.
Must be able to read and communicate in English, including reading and writing handwritten notes.
Must communicate effectively with multiple Guests and generate enthusiasm for Dave & Buster’s.
Must be able to articulate clear greetings, requests for assistance, and farewells to Guests.
Must be able to respond calmly to dissatisfied Guests and bring issues to a Manager’s attention.
Must follow dress guidelines and maintain a neat, clean, and professional appearance.
Must be able to work days, nights, and/or weekends as required.
Must be able to lift and carry up to 30 pounds.
Must be able to move about the facility, stand and walk for 100% of the shift, and reach, bend, and stoop frequently.

Nice To Haves

Restaurant, retail, or cashier experience is preferred but not required.

Responsibilities

Welcome Guests with a positive attitude, assist them efficiently, and provide clear greetings, requests for assistance, and farewells.
Coordinate game rentals, merchandise sales, and telephone inquiries.
Manage the flow of Guests from the front doors, direct them as needed, and communicate wait times and other information to Guests, Team Members, and Managers.
Scout for open tables, bus and clean tables as needed, rotate seating fairly, and deliver silverware as Guests are seated.
Process bill transactions accurately and on time, reconcile monies from assigned banks, and complete accurate To Go order transactions.
Sell merchandise from the Front Desk when applicable.
Prepare for shifts by stocking supplies such as menus, silverware, Power Cards, and gift cards.
Maintain the cleanliness, organization, and stock of the Front Desk and Host station, including cleaning and maintaining menus.
Conduct merchandise inventory during and after shifts when applicable.
Keep the immediate supervisor informed of significant problems, take corrective action when appropriate, and suggest alternatives where needed.
Notify a Manager about Guests who appear unhappy and respond calmly to dissatisfied Guests.
Ask departing Guests whether everything was satisfactory and invite them to return.
Maintain a cooperative and harmonious working relationship with other Team Members and assist them as needed or as business dictates.