Front Desk Coordinator

Platinum Dermatology Partners LLC • Coral Springs, FL

3d • Onsite

About The Position

The Front Desk Coordinator manages front desk operations at a fast-paced dermatology clinic and serves as a welcoming first point of contact for patients. The role requires a friendly, professional approach and a commitment to putting patients first while delivering high-quality customer service.

Responsibilities include answering phones, greeting patients, scheduling appointments, responding to routine inquiries, and routing non-routine requests to appropriate personnel. The coordinator prepares patient paperwork, reviews and updates patient information in EMA, verifies insurance eligibility and prior authorization, identifies payer sources, and records and collects copays or balances at check-in and check-out. Other duties may be assigned.

Requirements

• High school diploma or GED equivalent.
• Minimum 2–3 years of front desk experience in a medical office or clinic.
• Experience with patient check-in and check-out workflows.
• Prior insurance verification and scheduling experience.
• Knowledge of medical dermatology terminology and CPT and ICD-10 codes.
• Strong written and verbal communication skills.
• Strong mathematics skills.
• Professional appearance and manner.
• Ability to work efficiently in a fast-paced environment.
• Ability to demonstrate compassion and caring when interacting with patients, coworkers, and others.
• Ability to prioritize tasks, understand provider instructions, and know when to seek information or advice.

Nice To Haves

• Prior dermatology or cosmetic experience.
• Experience using EMR systems.

Responsibilities

• Handle front desk operations accurately and professionally.
• Answer phones and greet patients.
• Schedule appointments and respond to routine inquiries.
• Forward non-routine requests to appropriate personnel.
• Prepare necessary patient paperwork before appointments.
• Review EMA for information that needs updating and enter updated patient information accurately.
• Identify payer sources and verify insurance eligibility and prior authorization.
• Record and collect patient copays and/or balances at check-in and check-out.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Short-term and long-term disability
• Life and other voluntary plans
• 401(k) plan
• Employee Referral Program
• Paid Time-Off
• Company-Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED