Front Desk Coordinator

IVX Health•Matthews, NC

3d•Onsite

About The Position

The Front Desk Coordinator is a patient-facing role supporting the daily operations of IVX Health infusion centers. As the first point of contact, the coordinator provides exceptional service and helps shape the patient care experience. The role includes managing appointments and patient records, verifying insurance, coordinating patient flow with nursing staff, and maintaining an organized, welcoming reception area. The position is based in Matthews, North Carolina, and is listed as full-time, Monday through Friday, 8 a.m. to 5 p.m., with rotating Saturdays. The coordinator may also support other centers in the market during staff absences, openings, or higher-volume days.

Requirements

1–3 years of front desk or administrative experience in a medical or healthcare setting.
High school diploma or GED.
Strong understanding of insurance verification, billing basics, and the patient intake process.
Proficiency in EHR/EMR systems and scheduling software.
Knowledge of medical terminology and patient-facing protocols.
Exceptional customer service and communication skills.
Ability to multitask in a fast-paced environment while remaining organized and accurate.
Ability to learn quickly, adapt to new processes, and stay ahead of changing needs.
Adaptability and dependability, including willingness to support multiple centers and adjust to evolving workflows.

Responsibilities

Greet patients warmly and professionally, answer phones, and assist visitors.
Schedule, reschedule, and confirm appointments, ensuring pre-visit requirements and authorizations are in place.
Verify patient insurance, update demographic information, and collect copays accurately.
Coordinate patient flow and communicate with nursing staff to support a smooth and safe experience.
Keep the front desk and reception area organized, stocked, and welcoming.
Support other centers in the market as needed during staff absences, openings, or higher-volume days.

Benefits

Medical, dental, and vision coverage.
Prescription drug coverage and telemedicine services.
Health Savings Account, Health Reimbursement Arrangement, and flexible spending options.
401(k) retirement plan with company match.
Life, AD&D, and disability insurance.
Accident, critical illness, and hospital indemnity coverage.
Fertility and family planning support.
Tuition reimbursement and certification assistance.
Continuing education and professional development resources.
Employee Assistance Program and wellness support.
Paid time off.
Volunteer time off and charitable giving match.
Employee referral bonus program.