Front Desk Coordinator Jobs

About The Position

Requirements

• High school graduate or equivalent.
• Excellent oral and written communication skills to relate effectively with managers, patients, families, and staff at various levels.
• Demonstrated competency, as appropriate to the ages of patients served, in obtaining and interpreting information in terms of patients’ needs; knowledge of growth and development; and understanding of the range of treatment needed by these patients.
• Word processing experience, including mastery of MS Office (Word, Excel, and Access).
• Experience with other PC software, such as statistical databases and presentation software.
• Three years of related office experience.

Nice To Haves

• Three years of related office experience preferably in a medical setting.
• Previous rehabilitation experience.

Responsibilities

• Answer telephone calls promptly and assist callers or direct them to the appropriate person or department.
• Receive and update patient information.
• Maintain files in the appropriate order and maintain accurate patient records and a record-filing system.
• Complete patient registration accurately in the current computer system.
• Verify patient insurance benefits and process required pre-certifications or authorizations.
• Schedule and confirm appointments based on patient needs and efficient use of clinic time, maintaining a full department schedule.
• Communicate scheduling problems to the Department Manager.
• Receive cash, checks, and credit card payments and prepare receipts.
• Distribute mail to clinical staff.
• Process requests for release of information according to Medical Record Department policies.