Surgical Coordinator/Medical Front Desk

ENT and Allergy Associates of Florida • Jupiter, FL

4d • Onsite

About The Position

ENT and Allergy Associates of Florida is seeking an experienced Medical Patient Representative with surgical coordinating experience for a dual-role position at its Jupiter office. The role combines front-desk and patient representative duties with surgical coordination support in a fast-paced medical practice providing general and subspecialty ENT care. The ideal candidate is motivated, able to manage multiple responsibilities, experienced with EMR and practice management systems, insurance verification, and patient check-in/check-out procedures, and willing to learn all aspects of the ENT and Allergy field.

This is a full-time, Monday–Friday position scheduled from 8:00 a.m. to 5:00 p.m. The position may require travel between ENTAAF offices to provide support. Pay will reflect experience. Reasonable accommodations will be made for qualified individuals with disabilities as needed to perform the essential job functions. The employer conducts criminal, government, credit, drug (including nicotine and tobacco), driver, and professional license background checks on applicants being considered.

Requirements

• At least one year of medical office experience.
• Experience scheduling cosmetic and medical surgical procedures.
• Ability to prioritize.
• Working knowledge of medical terminology.
• Strong written and verbal communication skills and a clear speaking voice.
• Strong organizational skills.
• Ability to interact professionally at all times with patients, physicians, and team members.
• Strong computer literacy.
• Ability to use medical and office equipment required for the position.
• Ability to lift up to 10 pounds.

Nice To Haves

• Clinical experience.
• Bilingual Spanish-speaking ability.

Responsibilities

• Provide superior customer service to patients and guests.
• Answer multi-line phones.
• Greet arriving patients, sign them in, and obtain insurance information and other necessary data.
• Provide patients with intake and new-patient forms, office policies, and legally required documents.
• Process patient payments for copays and uninsured visits.
• Verify insurance.
• Schedule new and returning patients based on physician and PA/NP availability.
• Maintain hard-copy patient records and files stored in the EHR.
• Call patients to remind them of upcoming appointments and assist with scheduling testing for off-site services.
• Provide patients with support and guidance as needed.
• Answer patient calls and surgery inquiries as the Surgical Coordinator Assistant.
• Counsel patients under the direction of the office manager and surgeon.
• Verify surgical benefits and obtain authorizations.
• Schedule surgical procedures at credentialed centers and hospitals.
• Reconcile surgery deposits and copays.
• Ensure medical clearance and pre-operative and post-operative instructions are relayed to patients promptly.
• Obtain appropriate consents for surgical procedures.
• Provide timely updates to the surgeon.

Benefits

• Medical, dental, and vision coverage, effective on the first day of the month after 60 days of full-time employment.
• Company-paid short-term disability, long-term disability, and life insurance, effective on the first day of the month after one year of full-time employment.
• 401(k), effective on the first day of the month after one year of employment.
• Six paid holidays, effective immediately.
• Paid time off earned per pay period.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed