Surgical Coordinator/Medical Front Desk

ENT and Allergy Associates of Florida • Jupiter, FL

6d • Onsite

About The Position

ENT and Allergy Associates of Florida is seeking a full-time Surgical Coordinator/Patient Representative for its Jupiter office. The position is Monday through Friday, 8:00 a.m. to 5:00 p.m. This dual-role position combines medical front desk and patient representative duties with surgical coordination support in a fast-paced medical practice providing ENT and allergy care. The ideal candidate is motivated, able to manage multiple responsibilities, experienced with EMR and practice-management systems, insurance verification, and patient check-in/check-out procedures, and willing to learn about the ENT and allergy field.

The role provides customer service and administrative support to patients and guests, including handling calls, welcoming and registering patients, gathering insurance and intake information, processing payments, verifying insurance, scheduling appointments, maintaining records, and assisting patients with follow-up needs. Surgical coordination duties include responding to surgery inquiries, counseling patients under the direction of the office manager and surgeon, verifying surgical benefits and authorizations, scheduling procedures, reconciling deposits and copays, communicating pre- and post-operative information, obtaining consents, and updating the surgeon.

The position may involve travel between ENTAAF offices for support. Physical demands include using medical and office equipment and may involve sitting, standing, bending, stooping, and lifting up to 10 pounds. Reasonable accommodations will be made for qualified individuals with disabilities when needed to perform essential job functions.

Requirements

• At least one year of medical office experience.
• Experience scheduling cosmetic and medical surgical procedures.
• Working knowledge of medical terminology.
• Ability to prioritize responsibilities.
• Strong written and verbal communication skills and a clear speaking voice.
• Strong organizational skills.
• Ability to interact professionally with patients, physicians, and team members.
• Strong computer literacy.
• Experience with EMR and practice-management systems, insurance verification, and patient check-in/check-out procedures.
• Ability to use medical and office equipment and lift up to 10 pounds.

Nice To Haves

• Clinical experience.
• Bilingual Spanish-speaking ability.

Responsibilities

• Provide superior customer service to patients and guests.
• Answer multi-line phones.
• Greet arriving patients, sign them in, and obtain insurance information and other necessary data.
• Provide patients with intake and new-patient forms, office policies, and legally required documents.
• Process patient copayments and payments for uninsured visits.
• Verify insurance.
• Schedule new and recurring patient appointments based on physician and PA/NP availability.
• Maintain hard-copy patient records and records in the EHR.
• Remind patients about upcoming appointments and help arrange testing for off-site services.
• Provide patients with support and guidance as needed.
• Answer patient calls and surgery inquiries.
• Counsel patients under the direction of the office manager and surgeon.
• Verify surgical benefits and obtain authorizations.
• Schedule surgical procedures at credentialed centers and hospitals.
• Reconcile surgery deposits and copayments.
• Ensure medical clearance and pre- and post-operative instructions are relayed to patients in a timely manner.
• Obtain appropriate consents for surgical procedures.
• Provide timely updates to the surgeon.
• Travel between ENTAAF offices for support purposes as needed.

Benefits

• Medical, dental, and vision coverage effective the first of the month after 60 days of full-time employment.
• Company-paid short-term disability, long-term disability, and life insurance effective the first of the month after one year of full-time employment.
• 401(k) effective the first of the month after one year of employment.
• Six paid holidays, effective immediately.
• PTO earned per pay period.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed